Facilio
Website:
facilio.com
Job details:
About Facilio
Facilio is an AI-first global PropTech company building the operating system for modern real estate — shifting the industry from reactive, manual workflows to intelligent systems of action.
Real estate is one of the world’s largest, least digitized industries — and we’re changing that. From energy optimization to tenant experience, we’re reimagining how buildings operate at scale using AI.
At the core is Facilio Atom, our autonomous AI layer, where predictive intelligence, real-time workflows, and AI agents come together to run day-to-day operations — from resolving service issues to managing vendors — with minimal human intervention.
What this means: customers don’t just monitor buildings anymore — they run high-performing, self-optimizing portfolios.
We’re at the intersection of AI, scale, and real-world impact — solving problems that directly affect cost, sustainability, and how millions of people experience physical spaces every day.
What you’ll do
You’ll own the entire onboarding journey for new customers—right from kickoff to go-live—ensuring they get maximum value from Facilio’s platform. We are looking for someone who is a strong BA and customer-facing solutioner, owns implementation end-to-end, and works in an AI-native way — using AI and agents to create implementation artifacts, to automate and to streamline repeatable parts of the onboarding process.
- Own customer implementations end-to-end — from kickoff, discovery and requirements gathering through UAT, training and go-live.
- Conduct workshops to gather business requirements, map them to Facilio modules, and identify what’s feasible within the product.
- Drive solution design and functional solutioning, balancing customer requirements with product capabilities, standardisation, implementation effort, and long-term maintainability.
- Translate customer objectives into clear, detailed documentation (BRDs) and define project scope based on use cases and timelines. Use AI-assisted and AI-orchestrated workflows to accelerate requirements analysis, solution documentation and implementation planning.
- Own product configuration, integration coordination, and testing — using internal AI tooling and agents to generate and execute repeatable implementation work, while reviewing and validating outputs for functional accuracy, completeness and customer context.
- Prepare and execute test plans, coordinate UAT, and drive resolution of any issues or gaps. Use AI to generate test scenarios, identify coverage gaps and support validation, while retaining ownership of the final quality and outcome.
- Create user guides, training material, and run end-user training sessions to support adoption. Use AI to generate and tailor documentation and training content based on the implemented solution, with appropriate review before customer use.
- Act as the primary implementation partner and main point of contact throughout the onboarding journey, balancing technical depth with clear communication.
- Continuously identify opportunities to automate or reduce manual implementation work using AI and agents, and work with internal teams to build repeatable workflows that improve implementation speed, quality and scalability.
- Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to deliver value and ensure a smooth post-onboarding transition.
What we’re looking for
- 1–4 years of experience in a customer onboarding role at a SaaS product company.
- Experience managing end-to-end onboarding/implementation cycles for enterprise customers.
- Strong understanding of requirement gathering, process mapping, scope definition, solutioning and documentation best practices.
- Hands-on experience with configuration, UAT, testing, and training in a product environment.
- Excellent communication and stakeholder management skills—comfortable working with customer project leads, execs, and internal teams.
- Comfortable working in an AI-native environment — able to use AI tools and agents to automate repeatable work, prompt effectively, provide the right context, review outputs critically, spot errors or gaps, and know when manual intervention is required.
- Strong problem-solving mindset with an instinct for identifying work that can be automated or redesigned using AI, rather than simply doing repetitive implementation work manually.
- Analytical mindset with high attention to detail and a bias for scalable solutions.
- Experience in commercial real estate or enterprise building systems is a bonus.
Life at Facilio
At Facilio, we lead with a people-first culture. Flexible hours, self-managed leave, and wellness breaks support your work–life rhythm. Hierarchies are flat, leadership is approachable, and everyone’s voice carries weight.
Here’s what drives how we work:
- High Performance – We punch above our weight and hold a high bar—individually and as a team.
- Ownership – Everyone’s a builder. We operate with a “goal-over-process” mindset—less waiting, more doing.
- Trust & Autonomy – People are trusted with real responsibility. We believe in giving freedom, not instructions.
- Collaboration – Cross-functional by design. We solve together, celebrate together, and grow together.
- Experimentation – We run bold experiments, fail fast, and learn even faster.
Click on Apply to know more.
