Mashreq
Website:
mashreq.com
Job details:
- Manage complete end-to-end resolution to merchant queries/complaints/service requests on timely basis thru helpdesk.
- Ensure timely respond and communication with merchants with appropriate updates.
- Ensure proper coordination and resolution to all merchant queries, issues, requests and requirements.
- Proper escalation and highlight of any merchant complaint or issue which needs seniors or management action.
- Awareness of policies and procedures for merchants’ managements and acquiring merchants setup.
- Monitor daily MIS, Business MI & productivity sheets on a daily basis.
- Monitor daily/weekly/monthly communication of PJR, settlements of merchant payments.
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