MassMutual India
Website:
massmutualindia.com
Job details:
QA Associate
- Support in developing & maintaining Quality Control and Assurance framework for aligned business areas
- Adhere the Quality Framework and guidelines by meeting the defined standards
- Conduct day to day monitoring for the processes and share feedback
- Active participation on Updates/Transitions and other process related meetings and own QA related actions
- Identify non-value add from the processes by analyzing defects trends, Voice of the customer or Process requirements
- Measure, Improve and Control quality metrics and KPI’s
- Support in external audits/certifications like ISO, COPC, FCA & CMMI for the department
- Experience in Risk management, Quality Assurance, Business Compliance, Lean Six Sigma, Business Analytics, Process Improvement, Automatons, C.O.P.C., Value Stream Mapping, Risk Management and Process migration in Insurance domain would be an added advantage.
Process And Governance
- Conduct calibration sessions with operations and training team
- Own and Implement best in class QA practices aligned to enterprise development practices
- Own the reporting of KPI’s and Metrics at LOB level to Delivery leaders and COE stakeholders
- RCA and Continuous Improvements to achieve optimization goals
- Support Audits and Compliance on business processes and artifacts
People
- Feedback to Ops team members based on the transaction monitoring
- Building rapport and maintaining a friendly demeanor.
- Empathy and patience for handling diverse customer situations.
Skills Required
Excellent verbal and written communication
(Mandatory). Clear and concise verbal communication.
Ability to adapt tone and language based on the audience. Active listening to understand and address customer needs.
Sound understanding of MS Office, specifically Excel
(Mandatory)
Understanding of QA methodology in previous roles
(Desired)
Education And Experience
Any Graduation
Minimum (3-4 Years for Associate) of overall experience preferably in US Insurance or Financial Services
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