Tata Communications
Website:
tatacommunications.com
Job details:
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
- Validate the information provided on the order form against the criterion provided in the Local Work Instructions
- Using the available inventory systems and the information provided by the Customer determine the best method of connecting the required Customer site or sites to the VF Transmission Network
- If the Customer service is an MSP service, select the most appropriate MSP PE router as determined in the Local Work Instructions and allocate a terminating port
- If the Customer service connects to the VF network using an OLO, allocate network capacity at the selected POP
- Determine the hardware, Cabling, Multiplexes or Cards are required to deliver the Customer service.
- Populate Amdocs with the services and features required by the Customer for their order
- Drive system & process improvement projects to ensure timely & cost-effective provisioning
- Analyze need for capacity augmentation/optimization to address capacity crunch in networks.
- Handling escalations & resolving planning related issues
- Should keep good quality of work, maintain data integrity
- Quick response to customer queries
- Co-ordinating with the Project managers in providing solution to complex situations.
- Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary.
- Ensures that all functions are performed in a timely fashion to meet agreed SLA’s.
- Knowledge on telecom products/services like Fixed, Wireless & IP services etc.
- Basic understanding of telecom standards & protocols
- Effective Communication Skills - Written & Verbal
- Coordination skills and taking the right approach logically
- Exposure to International client facing functions
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