Pegasystems
Website:
pega.com
Job details:
Meet Our Team
PegaSystems is seeking Client Success Journey Designers who partner with executives and product/delivery teams to design and realize measurable client outcomes. You will blend strategy, service design, strong negotiation, and storytelling to align stakeholders, shape outcome-led roadmaps, and guide squads from vision to value—ensuring adoption, satisfaction, and sustained impact.
Picture Yourself At Pega
Pegasystems is seeking Tech Project / Program managers to join our dynamic team of Delivery Leaders at multiple levels.
- Co-design the client success journey—from vision to value —using the blueprints, journey maps, and testable value hypotheses as a Solution Designer.
- Champion Pega Blueprint based Rapid Delivery
- Deliver engagements to agreed client scope, timescales, budget, and quality metrics, as well as assisting clients to achieve the expected ROI.
At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI‑enabled tools are used to enhance learning, improve engineering efficiency, and support better decision‑making across the cloud platform.
We expect engineers to apply critical thinking to all AI‑generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy‑driven integration, and you will play an active role in that journey.
What You'll Do At Pega
- Typically be involved in between one and two projects, including Pega, partner, or client-led implementations
- Deliver engagements to agreed client scope, timescales, budget, and quality metrics, as well as assisting clients to achieve the expected ROI
- Drive account hygiene (timely and accurate contractual documentation, Project Status Reports (PSRs), Engagement Status Dashboards (ESDs), forecasts, and A/R collections)
- Act as a trusted advisor to the client on all aspects of Pegasystems engagement, leading communication and providing thought leadership so that the best system possible is implemented
- Advise on Pegasystems’ delivery methodology and how this can be harmonized with a client’s methodology; demonstrate a thorough understanding of Agile, Waterfall, and Scrum approaches to delivery
Who You Are
- 9-12 years in consulting/professional services with 4+ years leading cross-functional engagements and/or product/program work; proven track record designing client journeys, conflict resolution, stakeholder mediation and landing measurable business outcomes.
- Experience in managing resources in Matrix or non-direct reporting structures
- Knowledge of cloud migration strategies and legacy modernization approaches
- Demonstrated ability to build trusted advisor relationships at multiple organizational levels.
- Executive-caliber written communication; storytelling; ability to simplify complex concepts into crisp narratives. Practical Agile experience (Scrum/Kanban); skilled in discovery-to-delivery orchestration and backlog management.
- Certifications (nice to have): PMP(preferred), PSM/CSM, PRINCE2, SAFe POPM/Lean Portfolio, Service Design (e.g., SDN)
What You've Accomplished
- Translate strategy into action with MVP definitions, outcome-based road maps, and prioritized backlogs tied to OKRs/KPIs.
- Negotiate scope and priorities to protect outcomes while managing constraints; facilitate governance and issue resolution with senior stakeholders.
- Tell the story of value through executive-ready narratives, data-driven visuals, and compelling demonstrations that accelerate decisions and adoption.
- Coach teams on journey-centric delivery and help mature practices, templates, and playbooks that scale success across accounts.
- Identify growth opportunities through realized outcomes, adoption signals, and stakeholder advocacy; contribute to proposals and SoWs.
- Step up to play Scrum Master or a Pega Business Architect role as required
LI-MC3
Pega Offers You
- A rapidly growing yet well-established business
- The world’s most innovative organizations as reference-able clients
- Analyst acclaimed technology leadership in a massive emerging market
- A fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries
Click on Apply to know more.
