Website:
scoutit.in
Job details:
We're looking for
Associates - Product Support!
Responsibilities
- Provides preliminary troubleshooting and rectifies issues.
- Assigns priorities on customer issues and routes the cases to the appropriate resource area of Support Services when unable to resolve the incident assigned to oneself.
- Documents customer contact activity and maintains accurate data on the Support Portal.
- Resolves most frequently asked questions via Infor s Support Portal, phone, email, and chat with the help of the Knowledge Center.
- Walks customers through the online Knowledge Center available on the support portal.
- Works with allied department of Sales, Services and Development to pass related requests to them.
- Takes incoming cases/emails and processes them in our support system.
- Takes incoming calls for other products as required.
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*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)
Skills: product support,customer,customer contact
Click on Apply to know more.