Associate - Pension Risk Transfer

MassMutual India

Website: massmutualindia.com
Job details:
Roles And Responsibilities

• Executes transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet SLA target and to ensure that the performance parameters are met and exceeded within the guidelines, policies and norms of company
• Resolves individual cases that need re-work In Order to ensure high C-Sat scores from the end user
  
  

Comes up with new ideas to improve in own work area. Identifies personal learning goals, leverages formal as well as informal learning mechanisms and prioritizes learning.

• Sets challenging goals for own self, demonstrates a sense of urgency to deliver on these goals in a timely and efficient manner. Has attention for details and focuses on delivering first time right out puts in a timely manner
• Conducts training for the team in order to ensure right skilling
• Supports the AM by training people on process/domain as part of the growth plan to ensure high E-Sat
• Handles/helps resolve escalations at the process level to ensure high customer satisfaction
• Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
  
  

Requirements Qualifications

• Bachelor’s degree (Non – Technical)
• 3-5 years of experience in Operations
• Rich experience in US Insurance platform Usage
• Hands-on experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement
• Critical thinking, Logical approach, Flexible, Quick Learner
• Open to Night Shifts
  
  

Preferred Skillsets

• Training Experience
• Good English written & listening skills

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