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🚨 100% PURE CUSTOMER SUPPORT (STRICTLY NO SALES) | FREE 2-WAY CAB DROPS PROVIDED WITH ZERO SALARY DEDUCTIONS 🚨
🔥Job Title: Customer Care Analyst - Voice Process
💼Experience Required: 1 to 5 Years
💎Annual CTC Budget: ₹4,00,000 - ₹6,00,000 PA (4 - 6 LPA Fixed) + Performance Incentives up to ₹30,000/Month
📍Location: Mumbai (100% Work from Office Only)
⚠️MANDATORY CRITICAL MATCH CRITERIA (READ FIRST):
- ✅Logistics & Perks: 100% Onsite Work-from-Office in Mumbai. Must be flexible for permanent US night shifts. Free home-drop 2-way cabs are provided at no cost.
- Target Metrics: This is a 100% Non-Sales process. Incentives are driven purely by customer satisfaction and support KPIs.
- ✅Experience: 1 to 5 years of active international or domestic voice process experience. Financial services or banking background is highly preferred.
- ✅Education: Graduate degree preferred. Undergraduate candidates are welcome but must have a minimum of 1 year of hard call center voice experience.
- ✅Communication: Exceptional, fluent verbal and written English communication skills (No Exceptions).
- ✅Software/Tools: Basic familiarity with standard CRM software and automated dialing queues.
➡️Position Overview
The role manages global customer service workflows by directly addressing incoming account inquiries, validating borrower profiles, and resolving structural financial service requests. You will handle inbound queues to maintain peak customer experience frameworks without any outbound sales pressure.
💼Core Responsibilities
- ✔️Customer Interaction: Manage inbound queues to accurately communicate complex banking, loan, or service parameters to global clients.
- ✔️Profile Maintenance: Update, modify, and manage accurate client database profiles to align with internal compliance.
- ✔️Issue Tracking: Document and track end-to-end customer grievances, ensuring fast first-contact resolution.
- ✔️Queue Optimization: Leverage automated call systems efficiently to hit daily contact and talk time targets.
Benefits & Perks:
- No Sales Involved: Monthly performance incentives ranging from ₹7,000 to ₹30,000 based strictly on quality support metrics.
- Free Transportation: Complimentary 2-way home pick-and-drop cab facility provided.
- Medical Care: Comprehensive Medical Insurance coverage up to ₹4 Lakhs per annum covering self plus 3 dependents.
How to Apply
🚨 Please click the "Apply" button directly on this platform. Ensure you accurately complete the screening questions. Incomplete profiles or candidates outside Mumbai who lack night shift flexibility will be filtered out automatically by our system.
Click on Apply to know more.