Associate, Mid Market Accounts

Odist Magazine

Website: razorpay.com
Job details:

About the Role

This person is a growth + retention driver for the MM merchant portfolio, owning customer conversations, adoption, data tracking, and cross-functional coordination to move AMB, TPV, and retention metrics. They operate at the intersection of Customer Success, Analytics, and Revenue Growth.

Key Responsibilities:

• Customer Management - Based on the customer profile, conduct merchant conversations to get feedback, understand pain points, areas where they need support. Focus on Product understanding and adoption as key growth drivers.
• Data & Analytics - Track Key customer Metrics (Product adoption and Usage, Revenue etc) to understand the customer profile.
• Maximizing Sales Opportunities - Special focus on retention & identification of opportunities for upselling & cross-selling. This team will own targets on key growth metrics.
• Cross-Functional Coordination - Work with other cross-functional teams (sales, product, Ops & marketing) as and when required

Mandatory Qualifications:

• 2-4 years experience in Sales and/or Business Development
• Product focussed sales aptitude/experience
• Strong business acumen and result oriented approach
• Strong interpersonal skills and ability to maintain long-standing relationships with clients
• Analytical Skills: Proficient in data analysis and interpretation, with the ability to derive actionable insights from customer data and metrics.
• Relevant experience in the Fintech/Banking Industry would be a plus
• Must have experience in B2B Sales
• Comfortable working across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.

Location: Bangalore

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