Website:
careersatdoordash.com
Job details:
About the Team:
The Workforce Demand Forecasting team is part of Global Support and Integrity Operations. We help DoorDash deliver reliable, efficient, and high quality support by translating business activity into demand forecasts and actionable planning insights.
Our work informs customer experience, workforce investment, operational readiness, and cost. We partner with Workforce Management, Operations, Finance, Business Intelligence, Data Science, Product, and Engineering to improve forecast accuracy, strengthen planning decisions, and build scalable operating mechanisms.
The team supports a broad set of global support workstreams. Our goal is to provide leaders with the forecasts, insights, and decision frameworks needed to balance service, customer experience, and cost.
About the Role:
We are seeking an Associate Manager to lead a defined set of Forecasting workstreams and strengthen the team's operating model.
This role goes beyond forecast production. You will own workstream performance from end to end, including forecast quality, prioritization, business readiness, stakeholder alignment, and continuous improvement. You will translate complex data into clear recommendations, make informed tradeoffs, and help leaders understand key risks, opportunities, and decisions.
You will also guide and develop analysts through coaching, technical support, and clear performance expectations. The ideal candidate combines analytical depth, strategic judgment, operational discipline, and strong cross functional influence.
Success in this role requires advanced SQL skills, strong business acumen, and demonstrated experience improving forecasting, planning, or operational processes at scale.
Candidates must be based in New York, Seattle, San Francisco, Sunnyvale, or Tempe and be able to travel based on business needs. Approximately two team onsite trips are expected each year.
You're excited about this opportunity because you will own:
Forecasting Performance and Business Readiness
Lead demand forecasting across designated business lines and workstreams, with accountability for forecast accuracy, assumptions, risks, and recommended actions across planning horizons. Ensure forecasts reflect key demand drivers, including initiatives, promotions, operational changes, and seasonality, while establishing consistent mechanisms for performance reviews, root-cause analysis, and continuous improvement.
End-to-End Workstream Leadership
Serve as the primary Forecasting leader for assigned workstreams. Set priorities, align stakeholders, manage delivery, and make informed tradeoffs based on customer impact, operational risk, financial impact, and team capacity. Translate complex findings into clear recommendations and decision requests for senior leaders.
Strategy, Scale, and Process Improvement
Identify and lead opportunities to improve forecasting methods, planning processes, data quality, systems, and automation. Build scalable solutions that improve accuracy, efficiency, and decision quality while adapting operating models to the needs of each business line.
Data and Technical Partnership
Partner with Data Science, Business Intelligence, Data Engineering, and Software Engineering to shape forecasting capabilities. Define requirements for models, metrics, dashboards, datasets, and planning tools, resolve data and pipeline issues, and influence the roadmap for automation and machine learning.
Talent Development and Operating Excellence
Coach analysts across forecasting, analytical problem solving, stakeholder management, and executive communication. Set clear expectations, strengthen accountability, standardize best practices, and help team members expand their judgment, scope, and cross-functional influence.
We're excited about you because you:
- You have a Masters Degree in a Quantitative field +4yrs of relevant experience OR a Bachelors in a Quantitative field +6yrs of relevant experience
- You bring strong experience in forecasting, demand planning, workforce management, operations strategy, business analytics, or a related field, with the ability to connect analytical insights to business decisions.
- You are highly proficient in SQL and Excel and can build and evaluate dashboards, metrics, models, and analytical tools across platforms such as Tableau, Sigma, Power BI, QuickSight, or Looker.
- You can translate ambiguous business problems into structured analyses, clear recommendations, and executable plans. You understand how to balance customer experience, operational performance, cost, and scalability.
- You have led complex, cross-functional initiatives from problem definition through implementation and measurement. You work effectively with Data Science, Business Intelligence, Data Engineering, Software Engineering, Operations, and Finance, and can influence without direct authority.
- You communicate clearly with individual contributors, cross-functional partners, and senior leaders. You exercise sound judgment, prioritize effectively across competing workstreams, and know when to escalate risks, recommend tradeoffs, or challenge existing processes.
- You are curious, proactive, and motivated to improve the DoorDash support ecosystem through better decisions, stronger operating mechanisms, and scalable solutions.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
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