PwC
Website:
pwc.com
Job details:
As a Human Capital Service Centre, Associate, you’ll work as part of a team of problem solvers, helping
to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include
But Are Not Limited To
- Responsible for providing front-facing administrative support to routine questions, complete
inquiries and provides transactional support to HC process firmwide while working in collaboration
with the HR Business Partners (HCBP), Centres of Excellences and the HC Services Operations
Team
- Provide next‑level administrative support for query resolution and complex inquiries across Core
HR, Disability, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data
Management & Reporting
- Leverage strong knowledge of HC processes and programs to resolve ad hoc requests and
escalations in alignment with statutory legislation and HC policies
- Escalate issues and resolve matters in partnership with Team Lead and HCSC Manager
- Prepare and deliver a variety of HCSC communications, including leave agreements, employment
verification letters, clawbacks, process documentation, and other related materials
- Prepare and review payroll inputs and data loads prior to payroll cutoff
- Complete process updates and deliver training to HCSC administrators, while providing on‑the‑job
coaching and collaborating with teams to resolve ongoing queries and issues.
- Collaborate with the HC Technology Team to support HC systems and resolve technical
escalations, while partnering with HCBPs and the HC Services Operations Team to enable
effective HR operations
- Project assistance as required, and other duties as assigned
Experiences And Skills You’ll Use To Solve
- Experience in a Human Capital environment or in an HR Administrative/Coordinator Role
- Strong technical experience in Workday, Service Now Ticketing, Microsoft Tools including
Copilot, Agents, BOTs, and using Alteryx automation solutions
- Strong customer‑service orientation with the ability to work effectively with stakeholders at all
levels
- Exceptional attention to detail and experience handling confidential data with discretion, while
adhering to internal data‑governance processes
- Strong communication skills with the ability to consult, build relationships, and facilitate
discussions
- Excellent verbal, written, organizational, time‑management, and listening skills
- Ability to review work for accuracy and completeness
- Strong judgment, problem‑solving skills, and commitment to valuing diverse perspectives with
the ability to multitask, manage and deliver competing priorities in a fast‑paced environment
Experience range- 1 - 4 years
Education - Any graduation / Post graduation
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