Associate Fraud & Claims Operations Representative
Wells Fargo
- Location
- Bengaluru South, Karnataka, India
- Job type
- Full-time
About the role
Wells Fargo
Website:
wellsfargo.com
Job details:
About This Role
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative
In This Role, You Will
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
Required Qualifications
- 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Reference Number
R-528997
Click on Apply to know more.
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