Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Job Title: Associate Director - Contact Center Transformation -Mumbai/Pune
Job Description
Candidates with Minimum 15+years of experience.
Digital Transformation / Contact Centre Transformation / CX Transformation for international / mix of domestic & international processes
This person will be responsible for managing multiple accounts with a large employee span (multiple domains like CRM , Tech, aviation, Retail, travel, etc. � voice majorly, along with non-voice)
Good experience in Lean, Process re-engineering and deployment of AI solutions is required.
Experience required on deploying solutions such as Voice Bot, Chat Bots,Conversational bots etc
Working knowledge of the Scaled Agile Framework
Experience in the contact center or BPO industry
Six Sigma Greenbelt or Blackbelt
PMP certification preferred
OCM (Organizational Change Management) certification preferred.
5 Day, WFO, extended hours support as and when required.
Skills Required
RoleAssociate Director - Contact Centre Transformation-Mumbai/Pune
Industry TypeITES/BPO/KPO
Functional Area
Required Education M.B.A
Employment TypeFull Time, Permanent
Key Skills
- CEM TRANSFORMATION
- CONTACT CENTRE
- CONTACT CENTRE TRANSFORMATION
- CX TRANSFORMATION
Other Information
Job CodeGO/JC/1703/2025
Recruiter NameHemalatha
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