Atmantan
Website:
atmantan.com
Job details:
Company Description Atmantan Wellness Centre is a luxury destination nestled in the crystal hills overlooking the pristine Mulshi Lake, offering a tranquil environment for holistic well-being. The centre focuses on integrative wellness for the mind, body, and soul, combining premium hospitality with evidence-based wellness programs. Guests experience a blend of modern amenities and nature-centric design that supports relaxation and rejuvenation. Team members join a professional, guest-focused environment dedicated to personalized care and exceptional service.
Role Description The Associate Director – Guest Relations is a full-time, on-site role based at Atmantan Wellness Centre in Mulshi. This role oversees the guest relations function, ensuring every guest receives warm, personalized, and efficient service throughout their stay. Daily responsibilities include supervising front-of-house guest interactions, managing check-ins and check-outs, resolving guest concerns, and coordinating with wellness, housekeeping, and F&B teams to deliver seamless experiences. The Associate Director monitors service standards, trains and mentors guest relations staff, and implements procedures to enhance satisfaction and loyalty. The role also involves collecting guest feedback, preparing reports, and supporting management in refining guest service strategies.
Qualifications
- Demonstrated experience in guest relations, front office, or hospitality management in a luxury or wellness environment.
- Strong interpersonal, communication, and conflict-resolution skills, with an empathetic and service-oriented approach.
- Ability to lead, train, and motivate teams, with sound organizational and time-management skills.
- Comfort with using reservation and property management systems, and basic proficiency with office software tools.
- Fluency in English; knowledge of additional languages is an advantage.
- Relevant degree or diploma in Hospitality Management, Business Administration, or a related field preferred.
- Availability to work flexible hours, including weekends and holidays, as per operational requirements.
- Interest in wellness, health, and holistic lifestyles, and commitment to maintaining a professional, inclusive environment.
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