Website:
firstcitizensindia.com
Job details:
FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Job Description
Value Preposition
- Enterprise Impact: Lead large-scale fraud operations for a US banking portfolio, directly influencing risk outcomes, fraud loss reduction, and customer trust.
- Build & Transform: Own the mandate to scale a future-ready capability, leveraging AI/automation while transitioning critical fraud functions end-to-end.
- Strategic Leadership: Operate as a trusted partner to global stakeholders, with high visibility and a clear path to enterprise-level leadership roles.
Job Details
- Position Title: Associate Director – Enterprise Fraud Operations
- Career Level: L3
- Job Category: Vice President
- Role Type: Hybrid
- Job Location: Bangalore
About The Team
The associate director will helm a mission-critical fraud prevention operations team safeguarding regulatory compliance and fortifying systemic resilience. This lean yet high impact unit serves as the operational backbone of the bank’s financial ecosystem, harmonizing precision, client centricity and technological agility to deliver uncompromising excellence across banking Operations
Impact
The Associate Director (VP) will lead and scale enterprise fraud operations within the GCC, driving end-to-end fraud risk management across onboarding, transaction monitoring, and post-event investigations. This role is responsible for building resilient, scalable, and technology-enabled operations aligned to US regulatory expectations, while delivering superior customer protection and experience
Key Deliverables
- Fraud Operations Leadership- Lead multiple fraud operations functions (e.g., transaction monitoring, card & digital fraud, investigations, claims). Drive consistent, high-quality execution across fraud lifecycle with strong governance and controls. Ensure alignment with US regulatory requirements and internal risk frameworks.
- Strategy & Transformation- Develop and execute a forward-looking fraud operations strategy, leveraging automation, AI/ML, and advanced analytics. Drive insourcing and capability build-out within GCC for critical fraud functions. Partner with global stakeholders to transition and stabilize new processes
- Risk Management & Controls- Strengthen first-line defense through robust QC frameworks, KRI/KPI governance, and continuous monitoring. Ensure audit readiness and effective remediation of control gaps.
- Collaborate with compliance, risk, and audit teams on regulatory engagements
- Stakeholder Management- Act as a strategic partner to US-based fraud, risk, product, and technology teams. Provide transparent reporting and insights to senior leadership. Influence decision-making through data-driven recommendations
- People & Talent Leadership- Build and lead high-performing teams, including frontline, QA, and support functions. Drive a culture of accountability, continuous improvement, and customer-centricity. Develop leadership bench strength and future-ready capabilities
- Talent Leadership and Professional Elevation- Build, mentor, and inspire a cadre of specialists cultivating a culture of accountability, agility, and excellence that reflects the enterprise’s global ambitions.
Technical Skills
Skills and Qualification
- 15–18 years of experience in banking/financial services, with deep expertise in fraud operations
- Strong understanding of US banking regulations and fraud risk frameworks.
- Proven track record in scaling operations within a GCC/shared services environment.
- Experience in transformation initiatives (automation, AI/ML, digital fraud tools).
- Strong stakeholder management and executive communication skills.
Functional Skills
- Strategic thinking with execution focus
- Risk & control mindset
- Data-driven decision making
- Change leadership & transformation
- Cross-functional collaboration
Success Metrics
- Reduction in fraud losses and operational risk events
- Improved detection efficiency and customer experience
- Strong audit and regulatory outcomes
- Successful migration and stabilization of new capabilities
- Talent retention and leadership pipeline strength
Leadership Qualities
- Reports to: Director, Fraud Operations
- Operate with integrity, discretion, and a strong ethical compass.
- Lead investigations independently while coaching junior staff when needed.
Relationships & Collaboration
- Multifaceted Stakeholder Engagement – Demonstrated ability to multitask and seamlessly manage concurrent demands from diverse internal stakeholders, ensuring timely delivery without compromising quality or governance.
- Cross-Functional Awareness – Possess a comprehensive functional overview of interconnected teams, processes, and stakeholder groups, enabling alignment of payments and card operations with enterprise-wide objectives.
- Independent Problem Resolution – Adept at independently addressing, supporting, and resolving requirements raised by partner teams across Technology, Risk, Compliance, Product, Finance, and Client Services, fostering operational fluidity and collaboration.
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
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