Website:
idfcfirst.bank.in
Job details:
Job Requirements
Role/Job Title: Associate Collection Manager – Rural Assets
Function/Department: Retail Banking
Job Purpose:
The Associate Collection Manager – Rural Assets is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing inhouse executives/agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The role contributes to the broader organizational objectives of the bank. Native/Locals preferred due to geographical knowledge.
Roles & Responsibilities:
- Manage and undertake the collections process for assigned debts.
- Regularly track the portfolio for specific buckets in the assigned area.
- Track and control delinquency of the area, bucket-wise and DPD-wise, with a focus on non-starters.
- Allocate and achieve targets from agencies and in-house teams.
- Follow up regularly with defaulting customers.
- Ensure adherence to collection processes and legal guidelines.
- Trace absconded default customers and initiate recovery processes.
- Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
- Maintain administrative data related to collections, including updating delinquent account history, maintaining MIS reports, and reviewing collection feedback on a daily, weekly, and monthly basis.
- Recommend process changes to improve service efficiency and quality.
- Suggest improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service.
- Leverage in-house synergies through collaboration with internal stakeholders.
Education Qualification:
Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate.
Experience: 2 to 5 years of experience in credit.
Click on Apply to know more.