Intugine - Logistics through Innovation
Website:
intugine.com
Job details:
Role & Responsibilities
The Associate - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interacts directly with customers, internal stakeholders and providers.
Responsibilities:
- Ensuring execution of Operational Processes to allow the business to efficiently operate and grow
- Ability to follow-up & coordinate with multiple internal stakeholders.
- Following up clear metrics for performance measurement & turnaround times for each of the key processes.
- Travel to client locations if needed to understand their needs, train them about Intugine's solutions and build relationships with them.
- Manage customer worklist’s so customer requests are implemented as pace, ultimately improving customer service standards.
- Design and set up processes and work on continuous improvement of the set processes
- Collaborate with the technical team to set up or configure Intugine’s software platform as per clients’ requirements and troubleshoot technical issues raised by them.
- Set and monitor KPIs on implemented projects.
- Implement systems and processes that deliver improvement toward 100% conformance to client requirements.
- Research and analyze Intugine's new products and design a process for their implementation
Ideal Candidate
- Strong Post Sales - Associate Customer Success / Operations Profile
- Mandatory (Experience 1) – Must have minimum 1+ years of full-time experience in Logistics / Supply Chain / Operations / Customer Success / implementation roles, preferably in a B2B SaaS or tech-enabled operations environment.
- Mandatory (Experience 2) – Must have hands-on exposure to executing and monitoring operational processes, ensuring smooth day-to-day business functioning, and driving efficiency improvements.
- Mandatory (Experience 3) – Must have experience in coordinating with multiple internal stakeholders (Operations, Tech, Product, Clients) and ensuring timely follow-ups on deliverables, turnaround times, and process adherence.
- Mandatory (Experience 4) – Must have exposure to defining, tracking, and monitoring KPIs / performance metrics for operational processes or client projects, with accountability for meeting SLAs and improving service standards.
- Mandatory (Experience 5) – Must have worked closely with technical teams to support software/platform implementation, configuration, troubleshooting, or client onboarding activities.
- Mandatory (Skill) – Must be comfortable acting as a SPOC for enterprise clients, managing customer worklists, addressing queries, ensuring request implementation, and maintaining strong client relationships. Open to travelling to client locations for implementation/training if required.
- Mandatory (Education) : Must have completed MBA in Operations / Supply Chain / Logistics .
- Mandatory (Note) - Candidates' overall experience should not be more than 3 years.
- Preferred (Domain) – Exposure to Supply Chain Management (SCM), Logistics, Enterprise SaaS platforms, KPI dashboards, or operational analytics will be an added advantage
- Preferred (Company) - Logistics SaaS, Enterprise SaaS
Perks, Benefits and Work Culture
- A young team of intellectually curious colleagues
- Open environment with a flat hierarchy
- Ownership, Accountability and Recognition of your work
- Open to new ideas, initiatives and feedbacks
Click on Apply to know more.