Revvity
Website:
revvity.com
Job details:
Job Description – Executive Or Senior Executive – Customer Care
About us: Revvity is an international developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We have deep experience in our field, having been part of Revvity’s 85-year history, and are excited for our future as a dedicated life sciences & diagnostics business. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Site – India
Business Unit - Diagnostic Laboratory Operations
Purpose of the main job
Responsible for handling customer care activities – like queries, Feedback & complaints
Main Responsibilities
- Handling all incoming & outgoing calls with regard to customers queries on samples, pickups, registrations, cancellation & sample collection materials.
- Responsible for handling Toll Free services
- Support customers with product information, TAT, and other related communication
- Create MIS reports to support the management on service performance, Complain register, query resolution matrix and timelines
- Analyze the pre analytical information for understand the customer trends, pre-analytical errors etc.
- Evaluate customer support system and prepare action plans to improve the customer service department.
- Implement Quality Management System for Customer Care department
- Ensure all customer service activities support and strengthen the strategic objectives of overall organization
- Responsible for ensuring 24/7 customer call management
- Inventory management to customers
- Shipment to US by coordinating & following up from receive to report.
Required Competence
Education – Any Graduate (B.Sc. or M.Sc.) in Life Sciences / Medical Sciences / related disciplines
Required Work Experience Related To Position
Executive - Fresher or 1-2 years
Senior Executive – 4 to 7 Years’ experience in handling Customers in Life Sciences/Lab services/Hospital
Special Requirements / Skills / Attributes
Soft Skills, Computer knowledge
Competency Required
Strategic Perspective:
- Successfully complete individual goals in support of the company strategy
- Takes on assignments in different areas of operations
- Research a customer issue and make a recommendation to your manager
Market Focus:
- Supports critical business processes with operations, supply chain and quality
- Takes on assignments that support/integrate with cross functional teams
- Key contributor to the success of a business process
Leadership:
- Shows leadership tendency on project teams, assignments
- Increase personal effectiveness and performance
- Ask for stretch assignments
Change Management:
- Research/ present new ideas
- Continuous Quality improvement
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