Medialogic
Website:
medialogicdubai.com
Job details:
Company Description Medialogic is a trusted partner to Fortune 500 brands, delivering seamless distribution solutions across the AECO ecosystem and related creative industries. The company supports clients in Architecture, VFX, Games, Broadcast, and Advertising, combining deep technical knowledge with a strong service orientation. Medialogic works closely with major global production studios, advising on how to optimize current and future production pipelines. Its services span sourcing, supply, and installation of hardware and software, as well as deployment, consultancy, and ongoing support. Strong supplier relationships, expert accreditation, and a focus on informed decision-making create a collaborative environment for professionals and learners alike.
Role Description The Associate Customer Retention role is a full-time, on-site position based in Navi Mumbai. The role focuses on supporting existing customers, ensuring high levels of satisfaction, and encouraging long-term engagement with Medialogic’s solutions and services. Day-to-day responsibilities include resolving customer queries, managing service requests, and coordinating with internal teams to address issues promptly. The role also involves identifying opportunities to improve customer experience, assisting with retention initiatives, and contributing to training and onboarding activities for new users. The Associate Customer Retention professional will maintain accurate records of interactions, follow up proactively, and help build strong, trust-based relationships with customers.
Qualifications
- Strong Customer Support and Customer Service skills, with the ability to handle inquiries and issues effectively.
- Experience in enhancing Customer Experience, including managing feedback and implementing improvements.
- Foundational Sales skills, with the ability to identify upsell or cross-sell opportunities that support customer retention.
- Ability to assist in Training activities, such as guiding customers through product features and basic troubleshooting.
- Excellent communication and interpersonal skills, with a customer-focused and solution-oriented mindset.
- Attention to detail and ability to maintain accurate records in CRM or similar systems.
- Comfort working in a fast-paced, technology-driven environment; prior experience in media, AECO, or related industries is an advantage.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
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