Website:
scoutit.in
Job details:
We're looking for
Associates!
Responsibilities
- Manage complex inbound and outbound customer calls with professionalism and accuracy.
- Resolve escalated issues using strong analytical, communication, and problemsolving skills.
- Follow escalation protocols for matters beyond individual scope while maintaining high firstcall resolution.
- Monitor customer interactions to ensure quality standards and compliance with procedures.
- Provide constructive feedback and coaching to team members to enhance performance.
- Support training and onboarding of new hires, promoting a collaborative and growthfocused environment.
- Contribute to process improvement initiatives to enhance call handling efficiency and customer satisfaction.
- Strong understanding of customer service principles and a customerfirst mindset.
- Excellent verbal and written communication skills.
- Ability to analyze problems, identify root causes, and implement effective solutions.
- Familiarity with performance metrics, SLAs, and quality benchmarks.
- Strong adherence to company policies, confidentiality, and ethical standards.
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*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)
Skills: communication,customer satisfaction,customer,communication skills
Click on Apply to know more.