Website:
scoutit.in
Job details:
We're looking for
Associates!
Responsibilities
- Manage complex inbound and outbound customer calls with professionalism and accuracy.
- Resolve escalated issues using strong analytical, communication, and problemsolving skills.
- Follow escalation protocols for matters beyond individual scope while maintaining high firstcall resolution.
- Monitor customer interactions to ensure quality standards and compliance with procedures.
- Provide constructive feedback and coaching to team members to enhance performance.
- Support training and onboarding of new hires, promoting a collaborative and growthfocused environment.
- Contribute to process improvement initiatives to enhance call handling efficiency and customer satisfaction.
- Strong understanding of customer service principles and a customerfirst mindset.
- Excellent verbal and written communication skills.
- Ability to analyze problems, identify root causes, and implement effective solutions.
- Familiarity with performance metrics, SLAs, and quality benchmarks.
- Strong adherence to company policies, confidentiality, and ethical standards.
(*Note: This is a requirement for one of Scoutit's clients)
Skills: customer satisfaction,communication,customer,communication skills
Click on Apply to know more.