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Company Description Kawad Swad | Jain Papad is dedicated to bringing the authentic taste of India through thin, crisp, flavor-rich papads made with traditional ingredients and modern hygiene standards. The company’s mission is to deliver a homely taste with reliable quality that customers can trust. Kawad Swad | Jain Papad offers a wide range of premium papads crafted from high-quality lentils, including Chana, Moong, Urad, and Garlic varieties. Each product is prepared with care so that taste (“Swad”) and quality are always aligned. Serving retailers, distributors, and individual consumers, the company provides both bulk supply and consumer packs, making true Indian flavor accessible to a wide market.
Role Description The Associate role is a full-time remote position responsible for supporting daily operations related to product coordination, order handling, and customer communication. The Associate will assist with managing bulk and consumer orders, tracking shipments, and maintaining accurate records of inventory and customer requests. This role includes responding to inquiries from retailers, distributors, and individual customers, ensuring timely resolution of questions and issues. The Associate will collaborate with internal teams to support marketing activities, gather feedback on products, and help improve processes for better customer experience. The position requires consistent communication, attention to detail, and the ability to work independently in a remote setting.
Qualifications
- Operational and administrative skills, including order processing, data entry, and basic inventory tracking.
- Customer service and communication skills to manage inquiries from retailers, distributors, and consumers in a professional manner.
- Basic sales and coordination skills, with the ability to support bulk and consumer pack distribution activities.
- Organizational and time-management skills to handle multiple tasks, prioritize workload, and meet deadlines in a remote environment.
- Comfort with using digital tools such as email, spreadsheets, and online communication platforms.
- Strong attention to detail, reliability, and a commitment to maintaining product quality and brand standards.
- Ability to work independently, collaborate with diverse teams, and adapt to evolving business needs.
- Prior experience in food products, FMCG, or distribution operations is beneficial but not mandatory.
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