Umanist Staffing
Website:
umaniststaffing.com
Job details:
Location: Mumbai
Job Type: Full-Time | Work From Office
Experience: 1 – 10 Years,30131
Salary Range: INR 4,00,000 – 6,00,000 per annum
Banking/Financial Services/Insurance
Job Summary
We are looking for customer-focused professionals to join our Customer Care Center – Voice Process team. The role involves handling customer inquiries related to loan servicing, resolving customer concerns, maintaining accurate account information, and ensuring a high-quality customer experience through effective communication and problem-solving skills.
The ideal candidate should have strong communication abilities, customer service experience, and the ability to manage customer interactions professionally while following defined processes and service standards.
Key Responsibilities
- Handle customer queries related to loan servicing and provide accurate and timely resolutions.
- Update and maintain customer and loan-related information in servicing systems with accuracy and attention to detail.
- Manage customer complaints, identify solutions, and ensure timely closure or escalation when required.
- Handle customer interactions through voice channels while maintaining service quality and compliance standards.
- Use calling systems effectively to manage customer outreach activities.
- Achieve productivity and quality targets while ensuring customer satisfaction.
- Take ownership of customer concerns and provide end-to-end support.
- Identify opportunities for process improvements and contribute to better service delivery.
- Maintain professionalism and demonstrate sound judgment while interacting with customers.
Must-Have Skills & Qualifications
- Excellent verbal and written communication skills in English.
- Mandatory experience in a voice-based customer service process.
- Strong customer handling and problem-solving skills.
- Ability to manage customer conversations professionally and effectively.
- Graduate degree preferred.
- Undergraduate candidates should have at least 1 year of relevant call center/customer service experience.
- Flexibility to work in rotational shifts based on business requirements.
- Willingness to work from office in Mumbai.
Nice-to-Have Skills
- Prior experience in loan servicing, mortgage servicing, banking, or financial services processes.
- Knowledge of customer relationship management (CRM) tools and servicing systems.
- Ability to understand and follow process guidelines with minimal supervision.
- Experience handling customer complaints and escalations.
Benefits
- Competitive salary package.
- Attractive performance-based incentives (non-sales process).
- Opportunity to build experience in customer servicing and financial operations.
Note: This is a work-from-office role based in Mumbai. Candidates should be comfortable working in a voice process environment and flexible with shift timings.
Skills: customer conversations,customer handling,call center/customer service,voice-based customer service
Click on Apply to know more.