ABAS France
Website:
abas-bs.com
Job details:
The Associate for 1st Line Customer Support delivers front line support to customers through phone and support portal. The role resolves general issues, follows established procedures, and escalates more complex problems to senior colleagues. The Associate works under close supervision and helps meet daily support objectives by providing accurate information and timely responses.
Department Professional Services Employment Type Permanent Location India, Bangalore Workplace type Hybrid Reporting To Anette Thelenius
Responsibilities
- Respond to customer inquiries through phone and support portal.
- Research and diagnose general issues using documented procedures.
- Resolve straightforward problems and escalate more complex issues.
- Record all interactions accurately in the ticketing system.
- Follow established workflows and operational guidelines.
- Describe technical and functional procedures to customers and colleagues.
- Make minor approved adjustments to improve issue resolution.
- Communicate with internal contacts and customers to exchange information.
- Analyze basic issues and determine appropriate next steps.
- Support the team in achieving daily service targets.
Skills, Knowledge & Expertise
- Experience in customer service or technical support is helpful.
- Basic understanding of support processes and tools.
- Ability to follow structured procedures.
- Strong communication and listening skills.
- Ability to analyze general issues and apply problem solving within set boundaries.
About Forterro
Founded in 2012,
Forterro has grown to become a category leader in industrial software – with strongholds in Europe’s top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 2,500+ employees provide and support software for more than 13,000 industrial businesses.
Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers’ ability to operate efficiently and compete effectively.
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Our Hiring Process
Stage 5:
Offer
Stage 6:
Hired
Stage 1:
Applied
Stage 2:
Peer Interview
Stage 3:
Technical Assessment
Stage 4:
Functional Interview
Stage 6:
Hired
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