Kapiva
Website:
kapiva.in
Job details:
Associate – D2C Store & Retention
Location -Bangalore
Experience -1–2 Years
About the Role
We are looking for a highly driven Associate to support the Kapiva D2C Store team. The role involves managing store operations, campaign execution, performance tracking, and identifying opportunities to improve customer experience, conversion, and revenue. The ideal candidate should combine strong execution with analytical thinking, demonstrate a high sense of ownership, and be comfortable collaborating across teams to drive business outcomes.
Key Responsibilities
Store Operations & Campaign Management
• Execute and monitor website campaigns, offers, promotions, and launches.
• Ensure all campaign elements are live and functioning correctly across web and app.
• Coordinate with Product, Tech, Design, Content, CRM, and Performance Marketing teams for campaign requirement and timely execution.
Store Performance Monitoring
• Track key store health metrics including traffic, conversion, AOV, funnel performance, and revenue.
• Identify anomalies, leakages, or performance drops and proactively drive corrective actions.
• Monitor product, category, and variant-level performance.
Analysis & Business Insights
• Conduct campaign and promotional performance analysis.
• Generate actionable insights and recommendations based on data.
• Build hypotheses and support A/B testing initiatives to improve conversion, AOV, and customer experience.
Cross-Functional Collaboration
• Work closely with internal stakeholders to ensure smooth execution of initiatives.
• Follow up and drive closure on dependencies impacting store performance.
Continuous Improvement
• Continuously identify opportunities to improve store experience and businessmetrics.
• Bring a problem-solving mindset and challenge assumptions through data andanalysis.
• Take ownership of initiatives and drive them to completion.
Desired Skills
• 1–2 years of experience in Ecommerce, D2C, Growth, Business Analytics,Category Management, or related functions.
• Strong analytical and problem-solving skills with proficiency in Excel / Google Sheets and the ability to derive actionable insights from data.
• Good communication, stakeholder management, and cross-functional collaboration skills.
• Strong attention to detail, execution excellence, and ownership mindset.
• Self-starter who is curious, proactive, and willing to challenge assumptions through data and analysis.
• Comfortable working in a fast-paced ecommerce environment and supporting critical business initiatives, campaign launches, and sale events when required.
What We Are Looking For
Someone who does not stop at reporting numbers but asks:
• Why did this happen?
• What is driving the change?
• What can we do to improve it?
We are looking for a candidate who combines strong execution with curiosity, analytical thinking, and a continuous improvement mindset.
Preferred Profile
• 1–2 years of experience in D2C, Ecommerce, Growth, Category, Business Analytics, Retention, or Marketplace Operations roles.
• Experience working with campaign launches, website/app operations, business reporting, and performance analysis.
• Candidates who demonstrate strong ownership, problem-solving ability, and a proactive mindset will be preferred.
• Exposure to tools such as GA4, Shopify, CleverTap, SQL, Tableau, or similar analytics platforms will be an added advantage.
Click on Apply to know more.