Quickbase
Website:
quickbase.com
Job details:
At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and processes so they can keep work moving as needs change.
For more than 25 years, organizations have turned to Quickbase to solve operational challenges that off-the-shelf software wasn't built for. Today, we’re building on that foundation with new products and new possibilities for how people create, adapt, and improve the systems their work depends on.
Working at Quickbase means helping find better ways forward. We’re a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other.
Associate Customer Success Manager
Location: Bangalore, India
Shift: 3:30 PM – 12:30 AM IST
Reporting to: Shreya Hegde, Associate Manager, Customer Success
About The Role
We’re looking for an
Associate Customer Success Manager (ACSM) to join our Customer Success team in India. In this role, you’ll manage a portfolio of customers and help them maximize the value they receive from Quickbase throughout the customer lifecycle.
You’ll build strong customer relationships, understand business goals, drive onboarding and adoption, monitor customer health, mitigate risks, and support renewals and growth. You’ll also collaborate closely with teams across Quickbase to deliver a consistent and exceptional customer experience.
Key Responsibilities
Customer Success & Adoption
- Build trusted relationships with customers and develop a strong understanding of their business goals and desired outcomes.
- Guide customers through onboarding and ongoing adoption of Quickbase.
- Lead customer meetings, success reviews, and regular engagement conversations.
- Develop and maintain Success Plans with clear goals, outcomes, and next steps.
- Help customers identify opportunities to expand their use of Quickbase and realize greater business value.
Customer Engagement & Health
- Monitor customer health, engagement, and adoption to identify opportunities and potential risks.
- Proactively engage customers to improve product usage and address adoption challenges.
- Coordinate with Technical Consultants, Project Managers, Support, and other internal teams to address customer needs.
- Manage customer requests and Service Intakes, where applicable.
- Ensure customer issues and risks are identified, communicated, and addressed in a timely manner.
Renewals & Growth
- Support renewal planning and execution by maintaining strong customer engagement and demonstrating ongoing value.
- Identify opportunities for expansion, additional use cases, and broader product adoption.
- Partner with Sales and other account stakeholders on customer retention and growth opportunities.
Customer Advocacy
- Capture customer feedback and communicate actionable insights to relevant internal teams.
- Identify opportunities to develop customer success stories, references, and advocates.
- Represent the voice of the customer and help ensure their needs are understood across Quickbase.
Cross-Functional Collaboration
- Partner effectively with Sales, Support, Professional Services, Product, and Customer Experience teams.
- Maintain accurate and up-to-date customer information, activities, risks, and opportunities in Gainsight and CRM systems.
- Contribute to Customer Success initiatives, best practices, and process improvements.
Qualifications
- Experience in Customer Success, Account Management, Technical Support, or another customer-facing SaaS role.
- Strong written and verbal communication skills with the ability to build trusted customer relationships.
- Strong problem-solving skills and a customer-focused mindset.
- Excellent organizational and time-management skills, with the ability to manage multiple customer engagements and priorities.
- Ability to collaborate effectively across teams and navigate customer needs in a fast-paced environment.
- Experience with CRM or Customer Success platforms such as Gainsight or Salesforce is preferred.
- Bachelor’s degree or equivalent professional experience.
Preferred Qualifications
- Experience working with SaaS customers and subscription-based business models.
- Understanding of business process improvement, workflow automation, or low-code/no-code platforms.
- Familiarity with Quickbase is a plus.
- Project management experience or certifications such as CAPM or PMP are advantageous.
Why Join Us?
- Build meaningful relationships with customers across a variety of industries and use cases.
- Develop deep expertise in Customer Success, SaaS, and workflow automation.
- Collaborate with experienced colleagues across global teams.
- Gain exposure to the full customer lifecycle, from onboarding and adoption through renewal and growth.
- Build a strong foundation for continued career growth within Quickbase Customer Success.
How We Think About AI
At Quickbase, we view AI as a tool to accelerate how work gets done — not replace it. We encourage thoughtful use of AI to improve speed, quality, and decision-making, while maintaining strong judgment, accountability, and data integrity.
Equal Opportunity Statement
Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply – even if you don’t meet every qualification listed. We are proud to be an equal opportunity employer.
Benefits
- Modern Health
- Group Medical Insurance
- Night Shift Allowance
- Hybrid Work Allowance
- Mobile and Internet Allowance
- Meal Benefit
- Office Transportation
- On-Call Weekend Allowance
- Weekend Working Allowance
- Employee Referral Bonus
Click on Apply to know more.
