Pharmacy Technician

JOB TITLE: Pharmacy Technician

EMPLOYER: AssistRx

DEPARTMENT: Patient Solutions Pharmacy

REPORTS TO: Supervisor, Pharmacy Technician

EFFECTIVE DATE: 3/30/2021 

REVIEWED DATE:  8/21/2025

SUMMARY: This position is responsible for assisting the Pharmacist in the fulfillment of prescriptions. The Pharmacy technician will participate in the technical functions of the practice of pharmacy including performing packaging, inventory and record keeping requirements as well as manipulative or repetitive tasks relating to the processing of a prescription order in a licensed pharmacy. The Pharmacy Technician will practice under the rules and regulation of Florida State Board of Pharmacy and Federal Pharmacy Law. 

DUTIES AND RESPONSIBILITIES:

• Performs record keeping, packaging, and other tasks related to the fulfillment and dispensing of prescriptions.
• Contacts physicians for missing or required information.
• Collects pertinent patient information.
• Assists Pharmacist in the maintenance of procedures and records in compliance with state and federal laws.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses, and registrations required:  
  1. Pharmacy Technician required, and 
  2. National Pharmacy Technician license - Preferred.
• Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams).
• 2-4 years’ experience as a pharmacy technician in a licensed pharmacy, preferred.
• Good communication skills, both written & verbal, preferred.

BEHAVIOR CHARACTERISTICS: 

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. 
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

COMPETENCIES:

• The Pharmacy Technician demonstrates competency in accurately completing data entry for all prescriptions.
• The Pharmacy Technician demonstrates ability to identify, assess and report adverse events.
• The Pharmacy Technician demonstrates ability to complete required Pharmacy training and demonstrate knowledge and understanding of training.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand.
• Continually required to walk.
• Continually required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate. 
• The employee must continually lift and/or move up to 50 pounds.
• Specialized equipment, machines, or vehicles used:        Conveyor belt, heat sealer, manual pallet jack. 
• Specific vision abilities required by this job include: Close vision and the ability to adjust focus.
• Work is performed in a traditional commercial office setting with standard office lighting and white noise.
• Additional remarks regarding work environment:
  • This job operates in a professional office environment.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.