Liebherr Group
Website:
liebherr.com
Job details:
Purpose of the Role
Responsible for the management and enhancement of existing multinational key accounts and for developing additional relationships with multinational (end-user) key accounts in the
Foodservice, Scientific and Healthcare customer segments.
Tasks and Accountabilities
- Facilitates, coordinates and develops relationships with multinational key accounts (end-user) in the laboratory, pharmaceutical and HoReCa/Foodservice segments, in alignment with all Business Areas.
- Defines and implements Liebherr processes and structures necessary for successful Key Account Management (e.g., CRM software, cross-territory communication platforms, organization of consolidated turnover & sales reporting).
- Drives the organization towards the needs of the relevant multinational key accounts and ensures communication and coordination between national sales organizations.
- Facilitates harmonization of specific assortments and internal price guideline lines.
- Engages and networks with internationally active associations and participates in relevant international events.
Decision Rights
Decides
- Strategies for multinational key accounts in accordance with HAU sales strategy.
Influences
- Customer acquisition and customer management.
- Prices, contracts, terms and conditions.
- Sales and communication activities of national sales organizations with respect to multinational business key accounts.
Vetoes
- Regional sales activities in conflict with the global sales strategy (international key accounts).
Key Interfaces
- Heads of Business Areas (including OEM)
- National sales organizations: exchange of information, pricing concepts, key account strategies
- SCM: supply chain topics / requirements of the relevant key accounts
- CBM: communication activities and budget proposal
- Legal department: contract issues (internal and external aspects)
- Project / Product manager: development of customer-specific products
- HAU-FC: exchange of information and effects on internal processes
- CS: customer service requirements of business key accounts
- eCommerce: implementation of relevant eBusiness models
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