Mashreq Corporate & Investment Banking Group
Website:
mashreqbank.com
Job details:
Job Purpose
Lead large‑scale
Operations Digitalization and AI‑led transformation across core Operations units including
Trade Finance, Compliance, Retail Banking Operations, Corporate Banking Operations, and Shared Services.
Skills And Experience Needed
The role is accountable for defining and executing the
Agentic AI and AI/ML engineering vision for Operations, enabling straight‑through processing, decision automation, productivity uplift, risk reduction, and regulatory compliance. The incumbent will act as a
bridge between Operations, Technology, and Data, ensuring business outcomes are realised through scalable, secure, and responsible AI solutions.
AI / GenAI / Agentic AI
- Strong hands‑on experience with AI/ML and GenAI solution design and delivery
- Expertise in RAG architectures, LLM fine‑tuning, prompt engineering, and guardrails
- Hands‑on exposure to Agentic AI frameworks such as LangChain, AutoGen, CrewAI, and multi‑agent systems
Operations & Digitalisation
- Proven experience in digitising large‑scale banking Operations (Trade, Compliance, Retail or Corporate Ops preferred)
- Strong understanding of document‑heavy, rule‑driven, and exception‑based Operations processes
MLOps & Engineering
- MLFlow, CI/CD pipelines, AIOps, Azure DevOps
- Docker, Kubernetes / AKS
- Databricks, PySpark, Azure Data Factory
Cloud & Data Platforms
- Microsoft Azure (Azure OpenAI, Blob, Key Vault, Data Factory, Azure ML)
- Exposure to AWS / SageMaker is a plus
Programming & Frameworks
- Python, PySpark, SQL, REST APIs
- FastAPI, Flask, Django, Gradio
Experience & Soft Skills
- Experience in regulated environments (banking / financial services strongly preferred)
- Strong stakeholder management with Operations, Risk, Audit, and Senior Leadership
- End to End Ownership all the applications in the cluster
- Sound knowledge of all applications in the cluster
- Roadmap for applications in the cluster
- Accountable for all the deliveries of projects and URF for the cluster
- Accountable for the stability of all applications in the cluster
- Troubleshooting and resolution of critical issues on applications within the cluster
- Ensure all project milestones are completed within planned Schedule. All projects are delivered within agreed budget with minimum risks
- Ensure right level of engagement with architecture
- Ensure non-functional requirements are implemented, and for the creation and maintenance of the associated documentation
- Prepare root cause analysis of issues and present it to service management
- Ensure the solution delivered meet business expectation, derive value and adhere to technology standards
- Quality, cost and schedule management of assigned technology projects
- Implement change management process for all change deliverables in Technology
- Optimized technology solution delivery based on business requirements, existing applications, latest technology trends, total cost to operate, scalability and stability.
- Focus on regulatory, control & audit requirements and manage all known risks related to team and projects.
- Implement and deliver optimized Technology delivery for all changes working with Business, Technology operations, Technology Architects, ISG and Vendors
- Minimize cost on technology deliverables by utilizing existing applications.
- Build and maintain strong relationship with business partners across all levels.
- Liaise with all functional teams, TOPS and other stakeholders on ensuring smooth closure of issues/concerns raised by business.
- Accountable for the appropriateness of technology solutions delivered to assigned business / support units of the bank.
- Deliver and support business analysis, solution and UAT management
- Implement LEAN practices across Technology solution delivery
- Ensure that the management is (at all times) informed of all risks, issues and their status.
- Adhere to bank's operational risk policy.
- People engagement
- Domain Knowledge in Financial Services
- Functional and technology knowledge on applications within the cluster
- Exposure of developing and supporting large complex systems
- Latest technology trends the relevant cluster
- Cross border team management experience
- Strong organizational, team building and leadership qualities.
- Senior Stakeholder Management
- 12 to 15 years of experience
- Certification in technology will be added advantage
- Competencies
Click on Apply to know more.