Website:
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Job details:
Full Job Description
Assistant Store Manager
Reporting to: Store Manager / Area Manager
Kra
- Store Operations
- Sales & Budget
- Customer Service
- Billing & Cash Handling
- People Management & Training / Retention
Knowledge, Skills & Abilities
- Effective communication & influencing skills.
- Ability to work in a Team.
- Excellent customer handling skills
- Customer Service orientation
Duties & Responsibilities
- Reporting on time as per allocated shift.
- Adhering to all the SOPs at the outlet level
- Serving customers in a timely manner.
- Providing excellent customer service.
- Maintaining the outlet cleanliness & hygiene.
- Adhering to work timing & duty roaster assigned by the Store manager.
- Wearing the prescribed uniform while on duty.
- Adhering grooming & personal hygiene standards.
- Customer relationship (Greeting with a smile, Welcoming & thanking, Taking order)
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries. Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Updating customer information as required.
- Performs general floor maintenance and housekeeping; monitors and maintains the condition and safekeeping of items.
- Contribute ideas to resolve customer problems to improve productivity.
- Work within various teams to ensure outstanding customer service.
- Maintain broad knowledge of customer products and services.
- Participate in meetings and activities held to improve customer satisfaction and business performance.
Note: This list is indicative but not exhaustive. You may be assigned any other activity from time to time based on business requirements.
Pay: ₹22,000.00 - ₹24,000.00 per month
Work Location: In person
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