Website:
justdogs.in
Job details:
The Assistant Store Manager will be responsible for assisting walk-in customers, driving sales, managing inventory, coordinating home deliveries, scheduling grooming appointments, and ensuring smooth day-to-day store operations. The ideal candidate should have excellent communication skills, enjoy interacting with customers, and be comfortable working around pets.
Key ResponsibilitiesCustomer Sales & Service
- Welcome and assist walk-in customers with product selection and recommendations.
- Understand customer requirements and provide suitable solutions for their pets.
- Achieve individual and store sales targets through excellent customer service.
- Build long-term relationships with pet parents and encourage repeat visits.
Store Operations
- Maintain product displays and ensure shelves are fully stocked.
- Handle billing, POS transactions, returns, and exchanges accurately.
- Ensure the store is clean, organized, and visually appealing.
- Support opening and closing store procedures.
Inventory Management
- Monitor stock levels and coordinate timely replenishment.
- Receive, check, and organize incoming inventory.
- Conduct regular stock counts and report discrepancies.
- Ensure proper storage and handling of products.
Home Deliveries
- Coordinate and schedule customer home deliveries.
- Work with delivery partners to ensure timely and accurate order fulfillment.
- Resolve customer delivery-related queries and issues.
Grooming (Spa) Appointments
- Schedule and manage grooming appointments.
- Coordinate with groomers to ensure efficient appointment flow.
- Follow up with customers regarding appointments and service feedback.
Customer Relationship Management
- Maintain customer records and contact information.
- Promote loyalty programs, offers, memberships, and store events.
- Handle customer queries and resolve complaints professionally.
Requirements
- 2–5 years of experience in retail sales, hospitality, restaurants, customer service, or pet retail.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and sales aptitude.
- Comfortable working with dogs and cats.
- Basic computer knowledge and familiarity with POS systems.
- Ability to multitask in a fast-paced retail environment.
- Willingness to work weekends, holidays, and rotational shifts.
- Pet parent or animal lover preferred.
- Koramangala/Victoria Layout
Rs 25000 to Rs 35000
Click on Apply to know more.