Vianaar Homes
Website:
vianaar.com
Job details:
We are looking for an Assistant Manager - Sales to support our sales team by managing inbound leads, engaging with prospective clients, and delivering a high-quality first customer interaction. The role involves qualifying leads, understanding client requirements, coordinating site visits, and ensuring a hospitality-driven customer experience. This position offers strong exposure to luxury real estate sales and customer relationship management.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and digital channels.
- Qualify and screen leads based on interest, requirements, and buying potential.
- Provide detailed information about Vianaar's holiday homes, projects, and brand philosophy.
- Schedule site visits and virtual meetings and coordinate with Sales Managers.
- Support sales and marketing campaigns by following up on generated leads.
- Ensure excellent hospitality and customer experience in all interactions.
- Maintain accurate records of customer interactions in CRM / lead management systems.
- Gather customer feedback to improve communication and engagement strategies.
- Assist in preparing MIS reports and dashboards to track lead status and conversions
Key Result Areas & Outcomes Expected from the Role
- Lead Management- Timely response to inbound leads and inquiries.- Accurate qualification of leads based on defined parameters.
- Customer Engagement- Delivery of exceptional customer interactions at first touchpoint.- Effective communication of brand story and value proposition.
- Conversion Support-Successful scheduling of qualified site visits for the senior sales team to convert maximum calls to VC-Ensure Improved lead-to-visit conversion ratio by only qualifying quality leads
- Technology & Data Management- Complete, accurate, and updated customer records in lead hero. Generation of insights from customer data for better targeting
Career Progression & Growth Opportunity
This is a progression-based role offering exposure to luxury real estate sales. For the initial 6 months, you will focus on Pre-Sales activities including lead management, customer engagement, qualification, and site visit coordination, while also shadowing client meetings with the Sales team to understand the sales process.
After successful completion of 6 months, the role will expand to include Sales Closure responsibilities, where you will actively engage with clients and contribute towards deal closures.
Job location- Okhla Phase 3, New Delhi
Click on Apply to know more.