Hilton
Website:
hilton.com
Job details:
Company Description
DoubleTree by Hilton™ is a globally recognized hospitality brand known for its combination of thoughtful service and warm hospitality, encapsulated by a signature warm chocolate chip cookie welcome. With over 330 properties across four continents, DoubleTree by Hilton offers unique and memorable experiences at great locations worldwide. At the heart of the brand is the culture of CARE (Creating A Rewarding Experience), empowering Team Members to deliver exceptional guest interactions while fostering a work environment that encourages individuality and growth. By blending global training resources with respect for local cultures, DoubleTree by Hilton maintains its commitment to quality service and enriching both guest experiences and Team Member development.
Role Description
This is a full-time, on-site role for an Assistant Revenue and Reservation Manager based in Pune Division. The Assistant Revenue and Reservation Manager will oversee the daily management of room inventory and pricing strategies to maximize revenue opportunities. Responsibilities include managing room reservations, developing forecasts, analyzing data to optimize pricing, and coordinating with the sales team to implement effective sales strategies. The role also involves maintaining excellent relationships with guests, providing high-quality customer service, and training team members to enhance overall operational efficiency.
· Aligns Strategy and Market Trends - Updating market knowledge and aligning strategies and approaches accordingly.
· Monitoring Actual vs. Projected Sales - Compiling information, analysing and monitoring actual sales against projected sales.
· Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
· Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
· Attending Strategy and Management Meetings - Attending meetings to plan, organize, prioritize, coordinate and manage activities and solutions.
· Analysing Data or Information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
· Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them.
· Executing on a Strategy - taking a predetermined strategy and driving the execution of that strategy.
· Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.
· Making Decisions and Solving Problems - Analysing information and evaluating results to choose the best solution and solve problems.
· Technology usage - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
· Meeting the Needs of Key Stakeholders - Understanding and meeting the needs of key stakeholders (owners, corporate, guests, etc.).
· Communicating Information - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
· Exploring Business Opportunities - Exploring opportunities that drive profit, create value for clients, and encourage innovation; challenging existing processes/systems/products to make improvements.
· Generating and Delivering Accurate and Timely Results - Generating and providing accurate and timely results in the form of reports, presentations, etc.
Job Specific Task
Provides revenue analysis functional expertise and leadership to general managers, property leadership teams and market sales leaders.
· Extracts and analyses data in order to draw viable/actionable business conclusions.
· Prepares forecasts of revenue, profit, demand and occupancy for rooms and function space – 3-month and 6 month, long range and budget.
· Prepares sales strategy critique.
· Prepares budgets for transient, group and catering.
· Manages all revenue, profit and demand data associated with rooms and function space.
· Prepares revenue and profit opportunity analysis.
· Develops and manages internal key stakeholder relationships.
· Provides targeted and timely communication of results, achievements and challenges to the stakeholders.
· Provides recommendations to improve effectiveness of revenue analysis processes.
· Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.
· Promotes and protects brand equity.
· Participates in quarterly regional reviews.
· Contributes to development of hotel sales goals, pricing and selling strategy and customer information.
· Interviews and hires management and hourly team members with the appropriate skills to meet the business needs of the unit.
· Develops implements and maintains a departmental orientation program for team members to receive the appropriate new hire training to successfully perform their job.
· Utilizes all available on the job training tools for team members.
· Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
· Conducts hourly team member performance appraisals according to Standard Operating Procedures.
· Administers the performance appraisal process for direct report managers.
· Administers bonus and incentive programs.
· Establishes and maintains open, collaborative relationships with team members and ensures team members do the same within the team.
· Solicits feedback, utilizes an “open door” policy and reviews team member satisfaction results to identify and address team members problems and concerns.
· Manages team members progressive discipline procedures for areas of responsibility.
· Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.
Skills and Knowledge
· Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
· Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
· Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., OnQ, IDS, MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
· Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
· Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
· Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
· Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).
· Writing - Communicating effectively in writing as appropriate for the needs of the audience.
· Mathematics - Using mathematics to solve problems.
Management Competencies
· Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
· Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
· Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
· Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
· Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
· Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
· High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
· Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
· Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
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