SNEAKINN
Website:
sneakinn.in
Job details:
Position: Assistant Operations Manager – Sneakinn Home Care
Location: Sultanpur, New Delhi (Near MG Road, Chattarpur)
Job Type: Full-Time
Timings: 10 AM – 7 PM
Company Overview
Sneakinn, founded in 2020 and featured on Shark Tank India, is a premium service brand
specializing in cleaning, protection, and restoration of luxury footwear, handbags, and home
surfaces.
Sneakinn Home Care is the home services vertical offering specialized solutions including
upholstery dry cleaning, nano coating, marble care, surface protection films, and more. With
multiple stores across Delhi NCR and Mumbai and a strong backend operations setup, the
brand is built on quality, precision, and customer experience.
Role Summary
As an Assistant Operations Manager, you will be responsible for managing the day-to-day
execution of Sneakinn Home Care services. This includes planning and scheduling field
teams, ensuring service quality through SOP adherence, handling team coordination, and
supporting client interactions from booking to completion.
This is a hands-on role requiring strong operational control, team management, and client
communication skills.
Key Responsibilities
1. Operations Planning & Execution
• Plan and schedule daily team visits efficiently based on bookings and location clusters
• Allocate jobs to teams with clear instructions and timelines
• Ensure smooth execution of all on-ground services
2. Team Briefing & Supervision
• Conduct daily team briefings before dispatch to explain scope of work for each job
• Conduct post-job debriefings to review execution, issues, and feedback• Ensure teams clearly understand job requirements and client expectations
3. SOP & Quality Control
• Ensure strict adherence to Sneakinn Home Care processes and SOPs
• Monitor service quality and flag deviations
• Guide teams on best practices and correct execution methods
4. On-Ground Support & Issue Resolution
• Act as the first point of contact for field teams during jobs
• Resolve on-site challenges and provide real-time assistance
• Visit sites when required for supervision, escalation handling, or complex jobs
5. Inventory & Equipment Management
• Manage inventory of materials, chemicals, and consumables
• Ensure timely sourcing and availability of required materials
• Maintain and track equipment condition and ensure timely servicing/maintenance
6. Payments & Reconciliation
• Track and reconcile daily collections from field teams
• Maintain records of payments received (cash/online)
• Coordinate with accounts for proper documentation
7. Client Communication & Booking
• Handle customer calls, WhatsApp inquiries, and service queries
• Explain and pitch Sneakinn Home Care services to clients
• Prepare detailed estimates based on client requirements
• Convert inquiries into confirmed bookings
8. Invoicing & Feedback Management
• Share invoices with clients in a timely and professional manner
• Send post-service feedback messages and ensure client responses are recorded• Follow up with clients for pending payments and feedback where required
• Maintain proper records of invoices and feedback for tracking service quality
9. Vendor Coordination
• Coordinate with external vendors for materials, services, and job requirements
• Source and procure required materials in a timely and cost-effective manner
• Manage vendor relationships and ensure quality standards are maintained
• Follow up with vendors for deliveries, timelines, and issue resolution
• Maintain records of vendor transactions and coordinate for payments where required
10. Coordination & Reporting
• Maintain detailed records of daily operations, team visits, and job status
• Share timely updates with management on progress and issues
• Ensure clients receive proper care instructions post-service
Requirements
• 2–5 years of experience in operations, field service management, or similar roles
• Strong understanding of operations, scheduling, and team coordination
• Excellent communication skills (calls + WhatsApp + client handling)
• Ability to manage both field operations and client-facing responsibilities
• Problem-solving mindset with ability to handle real-time challenges
• Organized, detail-oriented, and comfortable working in a fast-paced environment
• Prior experience in home services, hospitality, or service operations is a plus
Ideal Candidate
• Hands-on operator who can manage both ground execution + client coordination
• Strong at team management and on-ground problem solving
• Comfortable switching between operations and client conversations
• Takes full ownership of jobs from booking to completion
Click on Apply to know more.