Augtech Nextwealth IT Services Private Limited
Website:
augnw.com
Job details:
Job description
Team Lead | Bhilai Location | Artificial Intelligence | Data Extraction | ITES | Fintech | Work From Office | Asst. Operations Manager | AHT | Team Handling | SLA | Shrinkage
Job Title: Sr. Team Lead / Assistant Operations Manager
Location: Bhilai, Chhattisgarh
Experience: 3+ Years
Industry: IT/ITES (AI/ML)
Job Type: Full-time
We are hiring a proactive Team Lead / Assistant Operations Manager to handle daily ITES operations. The role involves team management, performance tracking, and ensuring smooth workflow and quality delivery.
Roles & Responsibilities:
• Manage and lead a team to achieve daily targets.
• Prepare and maintain shift schedules, rosters, and attendance.
• Monitor team performance and ensure quality standards.
• Responsible to conduct daily huddle with team.
• Conduct team briefings and provide regular feedback.
• Handle escalations and resolve operational issues.
• Maintain & prepare MIS reports and productivity dashboards.
• Ensure adherence to company policies and manage SLA, AHT, Shrinkage, CSAT, Attrition.
• Support process improvements and team training.
Competencies Required:
• Graduate or Postgraduate
• Minimum 3 years of ITES experience (1+ year in a leadership role)
• Experience in team handling, scheduling, and performance management
• Good knowledge of MS Excel / Google Sheets
• Strong communication, leadership, and problem-solving skills
• Ability to work under pressure and manage multiple tasks
Apply Now:
E-mail: faraz.syed@augnw.com
Contact No.: +91-7880081965
Job Type: Full-time, Permanent
Click on Apply to know more.