DBS Bank
Website:
dbs.com
Job details:
Job Description
Position Title: Customer Service Officer
Department: NDS
DBIL Rank: FTA-contract
Reports to: Specialised Operations Manager
Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist?" & "What is it expected to accomplish?")
The position ensures to:
Execute all aspects related to branch operations in a timely and effective manner
Ensure effective customer service
Ensure customer requests are completed within TAT.
Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job. Do not list more than 5)
Fulfil all responsibilities in relation to:
Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
Support the branch operations officer in book-keeping and maintenance of documents.
Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)
Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
Process RTGS/NEFT transactions, transfer transactions and clearing of instruments
Receipt & processing of cheques.
Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
Required Experience
1-2 year’s work Experience
Education / Preferred Qualifications
Graduate preferably Banking/Commerce
Core Competencies
Excellent interpersonal and communication skills
Ability to build strong relationships with clients.
Responsible
Ability to meet deadlines.
Knowledge about internal/external regulations.
Technical Competencies
Good Computer Knowledge
Work Relationship
Team player
Self-motivated and takes initiative
Location:
Bangalore
Job:
Schedule:
Contract (Fixed Term)
Employee Status:
Full time
Click on Apply to know more.