Tata Communications
Website:
tatacommunications.com
Job details:
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description – Asst., Manager
Responsible for maintenance of facilities operations (HK, Power, FIM, Cafeteria, Security, etc), employee support, real estate for South & international TCTS location consisting of 2000 + seats spread across geographies/ locations admeasuring 1.6 lac sft (approx.) and expansion basis business requirement.
- 1 Large office & 1 International location
Responsible for Facilities Operations – South & International
- Facility upkeep – Housekeeping, Cafeteria, Physical Security
- Office Maintenance – Preventive Maintenance, Power, UPS, PAC, HVAC,
- BMS – CCTV, Access Control, Fire Alarm, Hydrant, Alarms
- Employee support – Water, Pantry, stationary, Courier, business cards, events, travel etc.,
- Projects – Capex & Opex
- Billing & Invoicing, Procurement to pay for south & international invoices
- Safety, Compliance & Governance
- Handling ISO Internal & External Audits
- Legal Compliances
- Guest House management & Training and skill development
Coordination with Landlord.
General Administration
- Ensuring optimum and effective utilization of funds in providing congenial work environment and basic amenities in the work premises.
- Handling hospitality related arrangements like Client visits, Employee Engagements, Awards ceremony, large conferences at Chennai.
- Liaoning with various statutory authorities like customs, Local Police, Telephone Department, Transport Department etc. for obtaining approvals/ clearances.
- Ensuring procurement & maintenance of stationery & office consumables.
Security Functions
- Deploying security personnel and installing sensitive electronic security equipment’s like CCTV,
Key operational activities- i) Power & HVAC management ii) BMS operations
- Maintenance of Technical Set-up (End to end responsibility) at TCTSL Chennai Facility.
- Responsible for 100% up time of electro-mechanical equipment installed in facility such as, UPS System, HVAC System, Lighting systems, BMS System (CCTV, FAS, Access Control)
- Entire electrical distribution systems including cabling, breakers, distribution points, LT panels, electrical power points at all workstations, common areas of lobbies and passages, conference rooms, etc.
- All other equipment purchased or installed at TCTS sites at South Region.
- Coordination with FIM (Facility and Infrastructure Management) team / cross functional teams / vendors / Fire pump and fire hydrant systems for resolving technical issues related with the premises
- Responsibility about maintaining duty roasters / deployment of the electricians/technical staff. Supervising and approving the attendance and wage bill of electrical/technical staff.
- Attending R&M and O&M issues at all TCTS floors.
- 100 % Adherence of 52-week PPM calendar for TCTSL facility.
Workplace Safety
- Electrical safety
- Signing and approving work permits for various maintenance jobs carried out at TCTS sites viz. confined space, electrical work, working at height, hot work etc. or any other work which requires the safety aspects to be adhered – BU checks to be done.
- Observations and finding report of jobs carried out at TCTS sites.
- Adherence to the safety, OHSAS, and EMS policies of TCTS.
- Coordination with FIM (Facility and Infrastructure Management) team / cross functional teams / vendors for resolving technical issues related with the premises
- Training of electricians/Contract staff for electrical, operation of equipment safety
MIS and periodical operation reports
- Daily power consumptions reports/reading logbook maintenance
- Weekly/fortnightly/monthly MIS report generations on power consumption
- Regular Liaison meeting with FIM teams for issues related power distribution
- Preparation of PPM (Preventive Maintenance Schedules)
- Making an action plan based on service reports of PPM
- Supporting in making AOP of the facility regarding technical development with adequate data and justification for procurement
- Reviewing OLA with TCL (FIM) team
- Maintaining records and warranty of equipment.
- Supporting facility for preparing monthly expenses report regarding maintenance and R&M.
Vendor staff training & NDC
- Arranging training session to all vendor staff under back to basic program.
- Hassle free NDC for BMS & Security at PAN India TCSL
Legal Compliance
- Compliance of remarks given by PWD – Electrical inspector in respect of Lift
- Maintenance of records and various licenses required e.g. lift license
- Follow up for various license related with facilities.
- Governance of technical services vendors, controlling electrical staff deployed at TCTS site by the vendor.
Internal & External Audits
- Lead for internal and external business certification as an auditee for ISO audit standards viz., ISMS/BCMS/OHSMS/EMS/PIMS & QMS.
Gate Security, Fire Alarms etc.
- Issuing I-Cards, Visitor Passes and Access Cards to the employees and visitors.
- Handling Comprehensive Security, Access Control, Anti-Sabotage Check, Electronic Counter Measures etc.
- Ensuring compliance to the Fire Control Regulations and Civil Services.
- Liaising & coordinating and improvement of Advance Security Operations with Security Agencies etc.
Man Management
- Directing, leading and motivating workforce; imparting continuous on job training for accomplishing greater operational effectiveness/ efficiency.
- Working on succession planning of the workforce, shift management activities, appraising the
member’s performance & providing feedback.
- Resolving interpersonal issues & working towards a harmonious work environment.
Real-Estate
Basic Knowledge And Understanding Against
- Leasing in of new premises
- Renewal of Existing office space
- Liaison with IPC’s
- Scouting new office, due-diligence, legal clearance, approvals
- Insurance, adherence to Local law of land
- Fitting out office premises, obtaining statutory approvals
- Obtaining various Municipal Licenses
- Termination of leases, vacation, surrender
- Payments of rentals and other charges
Business Enablement
- Consultant for expanding company to new region
- Providing cost inputs wrt to facility creation for all RFP’s Submitted – 50+ locations per quarter
Additional Programs
- Back to Basics Program for all support staff.
- Support Sustainability drive across TCTSL.
- To implement cost optimization programs, to initiate the cost optimization projects.
International Operations
- Office upkeep
- New lease / renewal / surrender process
- Employee support – Pantry, stationary, Licensing, accommodation, relocation support
- CSR Events management
Cross Functional Support
- Supporting employee engagement activities like birthday celebrations, fund events
- Organizing large meetings, townhall events, customer visits
Infra Development
Support to be given towards:
- Scouting of new office space
- Carrying out due-diligence of facility – legal / feasibility study
- Supporting to create lease agreement draft and liasoning with legal / finance / insurance / tax team to clear the draft
- Creation of office test fit layout & getting approvals from internal team
- Capacity planning – HVAC / UPS / IT / café etc.,
- Customization of already fitted out office space
- Snagging and rectification of snags
- Support Manpower planning and various contract / ARC’s execution.
Preferred Experience
- Overall experience of 7 + years in Corporate Services domain with hands on experience in handling multiple location with around 1.5 lac + Sft of office space.
- Having worked as a facility lead for large site / multiple sites and working experience with Off role & vendor staff.
Experience in MNC corporate/ large business house in India will be preferred.
Preferred Knowledge
- Excellent verbal and written communication skills
- Excellent organizational and leadership skills
- Good analytical/critical thinking
- Proven experience as facilities manager or relevant position
- Well-versed in technical/engineering operations and facilities management best practices
- In depth knowledge of organising, evaluating, and managing security equipment, CCTV, Access Control; Alarm systems, Monitoring of alarms and remote use of CCTV systems.
- Good working knowledge of some security framework. Security training/ certifications from a recognized/reputed organization. Knowledge and certification in ISO 27001, ISO 22301, OHSAS-18001, ISO 45001 will be an added advantage.
- Knowledge of emergency response management, working with all levels of staff and organizing training programs.
- Working knowledge in managing safety of the site including facing safety audits.
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