Website:
voiscentre.com
Job details:
Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking a skilled Operations Support Engineer to deliver reliable L2 and L3 application support for critical Oracle-based platforms within a telecom environment. This role focuses on incident management, service request fulfilment, system health checks, deployment support and continuous service improvement. The individual will work closely with business stakeholders, process owners and technical teams to ensure stable operations and strong service outcomes.
What You Will Do
- Provide day-to-day L2 and L3 application support, including incident, problem and service request management
- Take end-to-end ownership of incidents, ensuring resolution within agreed SLAs and KPIs
- Perform system health checks, troubleshooting, housekeeping and configuration changes
- Manage BAU patches, hotfixes and deployment activities in line with change management processes
- Triage and coordinate tickets across multiple support teams and stakeholders
- Maintain and improve SOPs, work instructions and runbooks
- Participate in WAR ROOM investigations and provide on-call support on a rotational basis
- Identify service improvement opportunities through automation and process optimisation
- Collaborate with business and technical teams to assess risks and support operational requirements
Who You Are
- An experienced application operations professional with 3–6 years of L2/L3 support experience
- Technically strong in WebLogic and Apache Web Server, with working knowledge of Java and LDAP
- Experienced in incident management, service request fulfilment and ticketing tools such as Remedy
- Comfortable working in a telecom operations environment, including shift-based support
- Skilled in troubleshooting, root cause analysis and implementing sustainable fixes
- Confident in stakeholder engagement, communication and cross-functional collaboration
- Detail-oriented, organised and experienced in documenting processes and controls
- Adaptable, proactive and committed to continuous service improvement
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s In It For You
- Exposure to large-scale, business-critical telecom platforms
- Opportunities to work with global stakeholders across onshore and offshore teams
- A collaborative environment that values learning, improvement and shared ownership
- The chance to contribute to service stability and customer experience at scale
What Skills You Will Learn
- Advanced incident and problem management within complex telecom systems
- Release, deployment and change management best practices
- Cross-functional stakeholder management in a global operating model
- Process optimisation and automation within application support environments
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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