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HealthRecon Connect LLC provides technology-enabled Revenue Cycle Management (RCM) solutions to US healthcare providers. We leverage over 30 years of deep domain expertise, cutting-edge analytics as well as machine learning, Artificial Intelligence and Automated workflows to help improve cashflow, patient outcomes and enable peace of mind for our clients.
At HealthRecon Connect (HRC), we hold ourselves accountable for setting and maintaining high standards. Day after day, we passionately strive for high achievement; for customer delight and thrive on the challenge of high expectations and commitment to excel.
Assistant Manager RCM Operations - Radiology
Responsibilities:
- Provide leadership, mentoring, coaching and education to develop and maintain an effective, well‐trained staff based on performance standards.
- Make sure the collections turnaround time is achieved.
- Monitor daily production tracker of assigned client portfolio.
- Monitor 30 plus AR and ensure team achieve expected paid rate of the assigned client portfolio.
- Make sure effective client communication is managed whilst assuring client responsiveness within TAT.
- Handle the client queries in a timely manner.
- Review the performance of the assigned client portfolios, identifying gaps and proactively filling all gaps for better client satisfaction and advocacy.
- Report & MI generation, share them with all relevant internal and external stakeholders such as billing, posting team, leadership teams and clients.
- Analyze current workflows/processes, develop and communicate the best practice with the team members.
- Communicate performance expectations to staff, works with staff to set goals linked to organizational initiatives, and supports efforts towards achieving those goals.
- Enforce company regulatory standards to ensure the area of responsibility is in compliance with HIPPA and ISO standards.
- Review SOPs and policies and make sure that SOP are met all times in service delivery.
- Address operational issues and concerns in a timely manner and escalate to the senior management appropriately.
- Assist the management in recruiting, training, performance evaluation, and promotion and termination activities by closely working with HRBPs.
- Determine staffing requirements, work assignment and schedules for new projects.
- Ensure to respond back to internal e-mails within the shift time, and for External e-mails to be responded within the client TAT.
- Assess the technical training requirements of the team members and address them by sharing the knowledge, managing on the job training function of team members in collaboration of Technical Training team and immediate reportees.
Qualifications
- Possess a professional background with a Bachelor's Degree / professional qualification
- At least 6 - 7 years of total experience of which at least 5 years at people management
- At least 6 years of Radiology RCM domain knowledge
- Demonstrated experience in being responsible for large groups of employees in a complex operational setting
- Proven expertise is working across geographical locations, within KPI, SLA driven environment
- Strong executive presence, including communication skills that enable appreciate of others’ perspectives and the ability to offer compelling insights and recommendations
- Strong analytical capacity
- Excellent oral and written communication skills and be able to communicate effectively with all levels of management
- True “change agent” able to lead diverse groups in implementing new programs and ideas.
Work Week: Monday to Friday
Shift: Night: 7:30 PM – 4:00 AM
Other Features: Full-time | US calendar applicable
Apply Now - send us your CV to careers@healthreconconnect.com with the subject line “Assistant Manager RCM Operations - Radiology"
Join us and drive excellence in US Healthcare RCM!
Click on Apply to know more.