RealPage Investment Management
Website:
realpage.com
Job details:
Overview
About the Role
We are looking for an experienced Assistant Manager – Training (US Mortgage) to lead and scale training initiatives for our US mortgage operations. This role will be responsible for end ‑ to ‑ end ownership of mortgage training programs , including onboarding, upskilling, refresher training, and performance enablement across teams.
The ideal candidate brings strong domain knowledge in US mortgage processes , exceptional training planning & delivery skills , and the ability to lead trainers, standardize content, and drive measurable performance outcomes in a fast ‑ growing environment.
Responsibilities
Training Strategy & Execution
- Design, implement, and continuously improve US Mortgage training programs aligned with business goals.
- Own new ‑ hire onboarding , refresher training, and ongoing skill development.
- Standardize training frameworks, curricula, SOPs, and assessments across mortgage processes.
US Mortgage Domain Ownership
- Deliver and govern training across US mortgage lifecycle, including (but not limited to):
- Loan Origination & Processing
- Underwriting concepts
- Closing & Post ‑ Closing
- Mortgage Payoff, Title, HOA, Municipal Liens, and related operational workflows
- Ensure training content remains regulatory ‑ compliant and aligned with US industry standards.
Stakeholder & Business Alignment
- Partner with Operations, Quality, and Leadership teams to identify skill gaps and training needs.
- Translate business requirements into effective training interventions.
- Act as a trusted advisor on training effectiveness and workforce readiness.
Training Metrics & Effectiveness
- Define and track training KPIs (certification scores, nesting success, productivity ramp ‑ up, error reduction).
- Analyze training impact and drive data ‑ backed improvements.
- Support audits and quality reviews related to training compliance.
Learning Tools & Content Management
- Oversee training documentation, knowledge repositories, and LMS usage (if applicable).
- Leverage virtual training tools to deliver engaging and scalable learning experiences.
- Continuously improve content using feedback, performance data, and industry best practices.
Qualifications
- 8+ years of experience in training roles, with at least 3–4 years in a managerial training capacity .
- Strong US Mortgage domain expertise (mandatory).
- Proven experience in training delivery, curriculum design, and trainer enablement .
- Excellent presentation, facilitation, and communication skills.
- Solid understanding of adult learning principles, ADDIE model, and performance based learning .
- Proficiency in MS Office tools for preparing reports, dashboards, and conducting data analysis.
- Experience conducting virtual training for US ‑ aligned teams .
- US shift( 9:00 PM IST - 6:00 AM IST) .
Preferred Qualifications
- Prior experience in mortgage operations, title services, or real estate services .
- Exposure to LMS platforms, e ‑ learning tools, and digital training formats .
- Certifications in Training, Instructional Design, or L&D (added advantage).
- Experience in scaling training for high ‑ volume operations .
Click on Apply to know more.