JLL
Website:
co.jll
Job details:
Assistant Manager – Soft Services
Department: Facilities Management
Reporting To: Facility Manager
Work Schedule: 6 Days (Client Site)
Location: Hinjewadi, Pune
Position Overview
The
Assistant Manager – Soft Services is responsible for driving excellence across all soft services operations, ensuring high service quality, operational efficiency, and superior client satisfaction. This role involves effective team leadership, vendor management, and strict adherence to JLL and client standards.
Key Responsibilities
- Operations Management
- Oversee day-to-day operations including housekeeping, pest control, distribution desk, courier services, and event support
- Implement and ensure compliance with Standard Operating Procedures (SOPs)
- Conduct regular facility inspections, audits, and drive service improvements
- Collaborate with hard services teams for seamless facility operations
- Support space management, office moves, and workplace readiness initiatives
- Team Leadership
- Lead and manage Facility Executives and support staff
- Drive performance management, coaching, and training initiatives
- Handle staffing, scheduling, and resource planning
- Foster a culture of service excellence, accountability, and continuous improvement
- Vendor & Contract Management
- Manage service partners, SLAs, and contract compliance
- Conduct vendor performance reviews and improvement plans
- Oversee procurement, invoicing, and budget adherence
- Identify and implement cost optimization opportunities
- Specialized Services Management
- Manage wellness programs, recreation, landscaping, and food & beverage coordination
- Maintain inventory, asset tracking, and stock records
- Handle monthly accruals, financial tracking, and reporting
- Prepare dashboards, MIS reports, and KPI performance metrics
Qualifications
- Graduate in Hotel Management / Hospitality Management (Mandatory)
- 6+ years of experience in soft services operations within corporate facilities, hospitality, or commercial real estate
- Proven expertise in vendor management, client engagement, and team leadership
- Experience managing multiple service lines in large-scale corporate environments preferred
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