Accupack Engineering Pvt. Ltd
Website:
accupackengineering.com
Job details:
Company Description Accupack Engineering Pvt. Ltd. is India’s leading provider of pharma packaging solutions, supporting global pharmaceutical companies for over two decades. The company offers a comprehensive portfolio, including blister packing machines, cartoning machines, format parts, format parts carriers (Easy-care), de-blistering machines, and PLEXUS, an advanced software platform for operational intelligence. With more than 240 successful machine installations in the last five years, Accupack’s systems set high performance and efficiency benchmarks for over 90 machine models. The organization employs over 300 professionals and partners with more than 700 pharma companies across 30 countries, driving continuous innovation, quality, and growth in pharma manufacturing.
Job Description
Job Title: Assistant Manager – Services
Company Name: Accupack Engineering Pvt. Ltd.
Location: Plot No. 6A, TTC Industrial Area, MIDC, Rabale, Navi Mumbai – 400701, India
Department: Service & Spares
Experience: 7 to 10 Years
Qualification: BE / Diploma in Mechanical, Electrical, Electronics, or allied Engineering field
Job Summary
We are looking for an experienced and technically strong Assistant Manager – Services to oversee service operations for Accupack’s pharma packaging machinery and solutions. The candidate will be responsible for planning and coordinating machine installation, commissioning, preventive maintenance, breakdown support, customer service, and technical troubleshooting for blister packing, cartoning machines, format parts, and related software.
The role requires strong customer handling, service planning, team coordination, problem-solving, and technical knowledge to ensure high machine uptime and customer satisfaction.
Key Responsibilities
- Plan and coordinate installation, commissioning, preventive maintenance, and breakdown services at customer sites.
- Handle service requirements related to blister packing and cartoning machines, format parts, automation systems, and software.
- Coordinate with customers for service schedules, technical support, machine performance, and issue resolution.
- Handle customer complaints and ensure timely resolution of technical issues and escalations.
- Coordinate with Engineering, Production, Sales, Spares, and other internal teams for effective service support.
- Monitor service schedules and ensure timely completion of assigned service activities.
- Provide technical support and coordinate troubleshooting activities with service technicians and technical teams.
- Lead, guide, and mentor service technicians to ensure quality and timely execution of service activities.
- Maintain service reports, MIS, customer feedback, machine history, and other service-related documentation.
- Provide training and technical guidance to customer operators whenever required.
- Collect customer feedback regarding machine performance and communicate improvement requirements to the Engineering and Production teams.
- Support continuous improvement initiatives in service processes and machine performance.
- Ensure compliance with health, safety, quality, and company standards during all service activities.
- Manage multiple service projects and prioritize activities based on customer requirements and business needs.
- Travel to domestic and international customer locations as required.
Required Skills
- Strong technical knowledge of pharma packaging machinery, automation systems, and mechanical/electrical components.
- Good experience in service management, installation, commissioning, maintenance, and troubleshooting of industrial equipment.
- Strong customer handling and relationship management skills.
- Excellent verbal and written communication skills in English.
- Good problem-solving, decision-making, and escalation-handling abilities.
- Ability to lead and manage service technicians effectively.
- Good knowledge of MS Office, MIS reporting, ERP/service management systems, and service documentation.
- Knowledge of machine monitoring or operational intelligence software will be an added advantage.
- Strong coordination skills with customers and cross-functional internal teams.
- Systematic, organized, self-motivated, and target-oriented.
Preferred Candidate Profile
- 7 to 10 years of experience in Service Management, Customer Service, Service Coordination, or Industrial Equipment Servicing.
- Experience in pharma packaging machinery, capital equipment, engineering, or manufacturing industries preferred.
- Strong technical understanding of mechanical, electrical, and automation systems.
- Experience handling customer complaints, breakdowns, installations, preventive maintenance, and service projects.
- Ability to manage multiple customer requirements and service activities simultaneously.
- Strong leadership, communication, interpersonal, and customer relationship management skills.
- Willingness to travel to domestic and international customer locations as required.
- BE / Diploma in Mechanical, Electrical, Electronics, or allied Engineering field. Equivalent technical experience may also be considered.
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