DHL
Website:
dhl.com
Job details:
Job Title
Assistant Manager – Regional Process Engineering & Productivity Function
Operations Reports To
Manager – Regional Process Engineering & Productivity Location
Region Travel Required
25% ☐ 50% ? 75% ☐
About DHL Blue Dart Express India:
At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.
We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.
If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong. Position Overview:
The Assistant Manager – Regional Process Engineering & Productivity supports the execution of process engineering, productivity improvement, and standardization initiatives across regional operations. The role is execution-focused and works closely with operations teams to implement defined process improvements, productivity enhancements, and safety initiatives across hubs, delivery centers, and surface-linked operations. Job Purpose:
To support regional operations by executing process engineering initiatives that improve productivity, service quality, safety, and operational consistency, using structured industrial engineering and data-driven improvement approaches. Key Roles & Responsibilities:
Process Mapping & Standardization
Support end-to-end process mapping across regional operational activities including first-mile, hub, surface interface, and last-mile operations.
Assist in documenting and updating Standard Operating Procedures (SOPs) to ensure process uniformity across locations.
Support identification of inefficiencies, rework, and non-value-added activities through structured observation and data collection.
Productivity & Workflow Optimization
Assist in conducting time and motion studies to improve throughput and reduce handling time.
Support implementation of optimized workflows, layouts, and manpower deployment models.
Track productivity metrics at site level and support improvement initiatives.
Ergonomics, Safety & Service Quality
Support ergonomic assessments and implementation of safer work practices across operational sites.
Assist in safety audits, risk identification, and closure of corrective actions.
Ensure process improvements are aligned to service quality, shipment integrity, and TAT requirements.
Cost Efficiency & Resource Optimization
Support identification of cost-reduction opportunities through process simplification and productivity improvement.
Assist in tracking benefits realization from implemented process changes.
Support data collection for cost-to-serve and efficiency analysis.
Technology & Automation Enablement
Support rollout and adoption of process improvement tools, automation aids, and digital solutions.
Coordinate with IT, vendors, and operations teams during pilots and deployments.
Assist in monitoring adoption effectiveness at site level.
Performance Monitoring & Governance
Collect and maintain operational data related to productivity, efficiency, and safety.
Support preparation of MIS, dashboards, and reports for regional reviews.
Escalate deviations, execution gaps, and risks to the Manager for corrective action.
Capability Building & Stakeholder Engagement
Support training and awareness sessions on SOPs, productivity tools, and process changes.
Act as a process support resource for site operations teams.
Coordinate with cross-functional stakeholders for smooth execution of improvement initiatives.
Qualifications & Experience:
Education
Essential: Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Operations, Logistics, or Supply Chain Management.
Preferred: Postgraduate qualification or diploma in Operations, Industrial Engineering, or Logistics.
Experience
5–7 years of experience in process engineering, productivity improvement, operations excellence, or similar roles.
Exposure to express logistics, courier, e-commerce, or other high-volume, service-driven operational environments preferred.
Hands-on experience supporting time & motion studies, SOP execution, and site-level productivity initiatives. Skills & Capabilities:
Core Technical Skills
Process documentation and SOP execution
Productivity and time-motion analysis support
Operational data analysis and MIS
Site-level process implementation and follow-through
Behavioural Competencies
Strong execution discipline and attention to detail
Analytical and problem-solving mindset
Effective coordination with site and regional teams
Ability to work in field-intensive, fast-paced environments
Clear communication and structured reporting Key Performance Indicators:
Sr. No. KRAs KPIs
1
Process Execution
Timely implementation of defined process improvements
2
Productivity Improvement
Measurable productivity gains at site level
3
SOP Compliance
Adoption and adherence to standardized processes
4
Safety & Ergonomics
Reduction in process-related safety deviations
5
Data Accuracy
Accuracy and timeliness of productivity and process MIS
6
Capability Enablement
Training coverage and on-ground adoption
Why join DHL Blue Dart?
When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
Here’s what makes us stand out:
Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
Competitive pay and performance-linked rewards that truly recognize your impact.
Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
Disclaimer: At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).
Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.
Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com
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