Assistant Manager-Order to Cash-Collections / Credit (Portfolio) Management
EXL
- Location
- Noida, Uttar Pradesh, India
- Job type
- Full-time
About the role
EXL
Website:
exlservice.com
Job details:
- Monitor customer accounts to ensure payments are received within agreed terms
- Maintain accurate records of customer accounts, credit limits and collection activities
- Prepare regular reports on debtor balances, aging analysis and collection performance
- Chase overdue invoices via emails and calls and update reports in real time
- Liaise with all relevant departments to resolve disputes and discrepancies
- Escalate high-risk accounts to management and recommend appropriate action
- Prepare cash forecast files based on multiple factors
- Need to align with cash application team to ensure correct allocation of cash receipts
- Calls with Agency and Client to provide update on debtor report
- Meet defined SLAs for timeliness, accuracy and responsiveness
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