zingbus
Website:
zingbus.com
Job details:
About the Company:
● Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability
and safety at the core, we are building a two-sided platform that delivers standardized journey
experience for travelers and increased earnings for our supply partners.
● We connect 300+ cities across the country through our daily services and have served 2.5 Mn+
unique customers so far and are aggressively working towards the fleet electrification and
establishment of charging technology and infrastructure.
● Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors
from India and Silicon Valley. Additionally, secured a significant investment of $9 million
from bp Ventures.
https://yourstory.com/2021/03/gurugram-startup-zingbus-takes-tech-route-intercity-bus-travel-smoother/amp
https://www.bp.com/en_in/india/home/news/press/bp-ventures-invests-9-million-in-indias-leading-i
ntercity-b us platform-zingbus.html
Position: Assistant Manager - Operations
Location : Gurgaon
Overview: As an Assistant Manager – Bus Operations, you will be responsible for ensuring smooth
end-to-end bus operations across assigned routes. The role focuses on managing trip performance,
improving Net Promoter Score (NPS), maintaining high bus quality standards, and coordinating with
operators to deliver a safe, punctual, and comfortable journey for passengers. You will play a critical
role in optimizing operational efficiency and enhancing the overall customer experience.
What you will do:
Onboard and manage high-quality buses to maintain fleet standards and customer satisfaction.
Ensure on-time departures and arrivals by minimizing breakdowns through effective
coordination and preventive maintenance.
Own and manage the end-to-end NPS process, including analysis of customer feedback and
Implementation of improvement actions.
Monitor and ensure consistent bus quality, cleanliness, and comfort standards.
Optimize route efficiency by scheduling, allocating resources, and planning operations.
Track, evaluate, and improve operator performance with respect to safety, punctuality, and service quality.
Ensure 100% compliance with regulatory requirements, safety norms, and internal company
policies.
Identify operational gaps and continuously improve processes to enhance service delivery and
reduce disruptions.
Coordinate closely with internal teams such as supply, customer experience, and analytics to
resolve operational issues.
What we are looking for:
Masters/Bachelor’s degree in any discipline.
Minimum 3 years of experience in transportation, logistics, mobility, or operations
management.
Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
Strong problem-solving and analytical skills with attention to detail.
Excellent communication and interpersonal skills to engage effectively with operators, internal
teams, and customers.
Click on Apply to know more.