Cedar Management Consulting International
Website:
cedar-consulting.com
Job details:
Company Description
Cedar Management Consulting International (www.cedar-consulting.com) is a global boutique management and technology consulting firm with offices worldwide, serving clients across industries with a strong focus on financial services. Since 1985, Cedar has supported organizations in the areas of strategy, process transformation, strategic human capital, and business technology, delivering integrated solutions from strategy formulation through execution and implementation. Cedar group also has Cedar Hill Capital (Private equity/ Venture Capital fund) and IBS Intelligence (Research & Advisory) as group companies.
Role Description
We are seeking a proactive IT Support professional to join our Mumbai office. The role will assist the central IT team by managing the IT Helpdesk and providing frontline support across laptops, desktops, network, and software systems for users based locally and across global offices.
Key Tasks:
- Provide local & remote technical support to users across India and international offices
- Manage the IT Helpdesk with 100% response rate and aim for 70% issue resolution within the same day
- Troubleshoot laptop, desktop, AD Server, printer, phone, and network-related issues
- Install and configure Windows 11, Office 365 apps, WiFi routers/APs, printers, and AVAYA IP Office phones System and Troubleshooting
- Perform setup & troubleshoot of Domain Connection, MS Outlook, Teams, OneDrive, SharePoint and manage O365-related issues
- Monitoring and managing Regular Backup system
- Carry out network cabling, I/O punching, crimping, and home router setups
- Knowledge of Firewall and Switch & Wi-Fi router configuration
- Maintain hardware & software inventory, perform user data backups, and update documentation
- Managing and Monitoring of EndPoint security and Troubleshooting
- Install updates / patches and diagnose issues across systems and applications
- Vendor identification, negotiation and management.
Qualifications
- Graduation in any full time IT degree course
- 6 - 15 years of experience in IT support / Technical helpdesk
- Software & Hardware technical issue resolution (hands-on).
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