JLL
Website:
co.jll
Job details:
Soft Services Operations
- Oversee daily soft services activities including cleaning, housekeeping, waste management, landscaping, pest control, security, and front-of-house services (as applicable).
- Ensure services are delivered in line with SLAs, KPIs, and company standards.
- Conduct routine inspections and audits to maintain cleanliness, hygiene, and presentation standards.
Team Supervision
- Supervise and coordinate soft services staff and subcontractors on shift.
- Support staff with task allocation, attendance monitoring, and performance feedback.
- Escalate staffing or performance issues to the supervisor/manager as required.
Health, Safety & Compliance
- Ensure compliance with HSE policies, site rules, and safe working practices.
- Report incidents, hazards, and near misses promptly.
- Ensure proper use of PPE, chemicals, equipment, and cleaning materials.
Customer & Stakeholder Support
- Act as a first point of contact for soft services-related queries or complaints.
- Respond promptly and professionally to service requests and issues.
- Maintain positive working relationships with tenants, visitors, and internal teams.
Reporting & Documentation
- Maintain service logs, inspection reports, and daily checklists.
- Assist with tracking consumables, inventory, and basic cost control.
- Support audits and inspections by management or external authorities.
Qualifications & Experience
- High school diploma or equivalent (technical/facilities training is an advantage).
- 2–4 years’ experience in facilities management or soft services operations.
- Experience supervising staff or contractors is preferred.
Skills & Competencies
- Good understanding of soft services operations and standards.
- Basic knowledge of health & safety regulations.
- Strong communication and interpersonal skills.
- Ability to work independently and handle multiple tasks.
- Basic computer skills (email, reporting, checklists).
Working Conditions
- Shift-based role; may include weekends or public holidays.
- Requires site presence and occasional physical activity.
Performance Indicators (KPIs)
- Service quality and compliance scores
- Customer satisfaction and complaint resolution
- Health & safety compliance
- Staff attendance and task completion
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