Website:
slicebank.com
Job details:
About the Team:
If slice is a galaxy, the Fraud Investigators are the Guardians, keeping us all safe while having a lot of fun doing that. To define in fancy words, the fraud investigation team scrutinizes potential suspicious activities. If you're one whose nose starts to itch or hair stands up when something isn't right, to whom talking to people and looking at patterns comes naturally, this team is tailor-made for you.
About the role:
We are looking for a proactive, analytical and hands-on Assistant Manager – Fraud Operations & Investigation. You will be responsible for managing the day-to-day fraud investigation operations, leading a team of Fraud Investigators, ensuring timely and accurate case resolution, monitoring fraud alerts, identifying emerging fraud patterns and driving actions to minimise financial and reputational losses.
What You’ll Be Doing:
Fraud Operations & Investigation
- Own day-to-day Fraud Investigation operations and ensure timely closure of fraud cases within defined SLAs/TATs.
- Lead the investigation of potential fraud activity across slice products and channels.
- Review complex, high-risk and escalated fraud cases and provide appropriate recommendations and decisions.
- Ensure the team gathers all relevant information and conducts thorough, objective investigations.
- Monitor fraud alerts and ensure timely action on critical and high-risk cases.
- Initiate urgent actions wherever required to minimise financial and reputational loss.
- Review and approve investigation reports for accuracy, completeness and quality.
Team Management
- Lead, coach and mentor a team of Fraud Investigators/Associates.
- Allocate cases based on priority, complexity and team capacity.
- Monitor team productivity, quality, TAT and SLA adherence.
- Conduct regular performance reviews and provide structured feedback and coaching.
- Identify capability gaps and drive training and upskilling initiatives.
- Support hiring, onboarding and training of new team members.
- Build a high-performance, accountable and process-driven team culture.
Fraud Monitoring & Risk
- Identify fraud patterns, trends and emerging modus operandi from investigation outcomes.
- Analyse fraud incidents to identify potential control gaps and recurring fraud typologies.
- Share actionable insights with Analytics, Risk and Product teams.
- Support development and improvement of fraud detection rules, processes and controls.
- Escalate systemic or high-impact fraud trends to relevant stakeholders.
Process Improvement
- Identify gaps in investigation processes and drive continuous improvement initiatives.
- Recommend new tools, methods and controls to improve investigation efficiency and quality.
- Develop and maintain investigation SOPs, quality standards and operating processes.
- Use operational and fraud data to improve decision-making and reduce fraud losses.
- Drive initiatives to improve productivity, investigation quality and turnaround time.
Stakeholder Management
- Partner closely with Analytics, Product, Risk, Compliance, Operations and other stakeholders.
- Work with Product and Analytics teams to strengthen fraud detection and prevention mechanisms.
- Coordinate on customer-impacting fraud cases and ensure timely resolution.
- Present fraud trends, investigation insights and operational performance to leadership.
- Support internal and regulatory requirements related to fraud investigations and reporting.
What You Will Need:
- 4–7 years of experience in Fraud Operations, Fraud Investigation or Fraud Risk.
- Prior experience in Banking, Fintech, NBFC or Payments is mandatory.
- 1–3 years of experience in team handling / people management preferred.
- Hands-on experience in fraud investigation, fraud monitoring or transaction surveillance.
- Strong understanding of fraud patterns, investigation methodologies and modus operandi.
- Experience handling complex fraud cases and escalations.
- Strong decision-making and judgement.
- Ability to identify patterns and connect information across multiple data points.
- Strong analytical and problem-solving skills.
- Intermediate proficiency in MS Excel and MIS reporting.
- Strong communication and stakeholder management skills.
- Ability to work in a fast-paced startup environment with high ownership.
- Fluent in English and Hindi.
- Graduate degree in any relevant discipline.
Life at slice:
Life so good, you’d think we’re kidding:
- Competitive salaries. Period.
- An extensive medical insurance that looks out for our employees & their dependants. We’ll love you and take care of you, our promise.
- Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
- Tailored vacation & leave policies so that you enjoy every important moment in your life.
- A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
- Learning and upskilling opportunities. Seriously, not kidding.
- Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.
- We believe in equality. Period.
At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.
We consider all qualified job-seekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Come join our crew!
About us :
slice
A new bank for a new India
slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.
Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.
We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.
Click on Apply to know more.