MAYFAIR Hotels & Resorts
Website:
mayfairhotels.com
Job details:
Key Responsibilities
- Event Planning and Coordination:
Work with event planners and clients to understand the specific requirements of each event and ensure that food and beverage services align with their needs.
Assist in creating and customizing event menus, including dietary accommodations and special requests.
Coordinate with the kitchen and service team to plan and execute banquet-style meals, buffets, plated dinners, and cocktail receptions.
Oversee event setups to ensure proper presentation and adherence to the event’s theme or specifications.
- Team Leadership and Staff Management:
Lead, train, and supervise the banquet staff, including servers, bartenders, and event assistants.
Create and manage staff schedules to ensure appropriate coverage during events.
Conduct performance evaluations, provide feedback, and develop training programs to improve service quality.
Foster a positive work environment that promotes teamwork, professionalism, and high service standards.
- Guest Service Excellence:
Ensure that all banquet services are executed with the highest level of guest service and satisfaction.
Address any guest concerns or issues promptly and professionally, ensuring a positive outcome.
Monitor service during events to ensure that food and beverage is served at the correct temperature and that guests’ needs are being met.
- Budgeting and Financial Management:
Assist in developing the food and beverage budget for events and banquets.
Monitor departmental expenses to ensure that event costs remain within budget.
Analyze financial performance and implement strategies for cost control and revenue growth.
Work with the sales team to develop pricing and package options for banquet services.
- Quality Control and Food Safety:
Work with the kitchen and culinary team to ensure the quality of food meets hotel standards and guest expectations.
Ensure compliance with food safety regulations and health department guidelines.
Conduct regular quality checks of food and beverage products before and during events.
- Inventory and Supply Management:
Manage inventory of food, beverages, and banquet supplies, ensuring that there is adequate stock for events.
Work with suppliers to order food and beverage items as needed and ensure timely delivery.
Keep track of waste and implement strategies to minimize excess and improve resource efficiency.
- Collaboration with Other Departments:
Work closely with the sales and marketing teams to promote banquet services and increase bookings.
Collaborate with the front desk and concierge teams to coordinate guest reservations and event bookings.
Liaise with the maintenance and housekeeping teams to ensure that banquet areas are clean and prepared for events.
- Event Setup and Execution:
Oversee the setup and decoration of banquet spaces, ensuring that table arrangements, linens, centerpieces, and AV equipment are in place.
Ensure that all equipments are prepared and functioning properly.
Supervise event service, including food and beverage delivery, clearing of plates, and maintaining cleanliness throughout the event.
- Training and Development:
Train staff on proper food handling, service techniques, and hotel procedures to maintain consistency in service delivery.
Organize regular training sessions and workshops to enhance staff skills and ensure high standards are met.
- Reporting and Documentation:
Maintain records related to event bookings, food and beverage costs, and service reports.
Prepare and submit regular reports on department performance, budget status, and guest feedback to senior management.
Click on Apply to know more.