Hyatt
Website:
hyatt.com
Job details:
Organization- Andaz Delhi
Summary
Operational
- Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
- Pre-qualifies and targets major Companies and Government Departments, utilising Events database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
- Carefully plans Sales Calls into defined objectives.
- Maintains a detailed knowledge of Hotel facilities, features and services.
- Professionally conducts routine telemarketing activities to identify new business opportunities.
- Meets and greets VIP guests upon arrival/ departure.
- Conducts regular Market Surveys and Competitor Researches.
- Plans and makes Sales trips to Companies and Government Departments which is our current and potential clientele to explore into new Events business opportunities.
- Entertains and conducts site inspections to relevant Companies representatives/ Government officials/ delegates whenever required.
- Implements all Event sales action plans related to responsibility areas as outlined in the Marketing plan.
- Assists Event Sales Buddy to follow-up on all matters in the absence of Event Sales Buddy.
- Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.
Financial
- Achieves the monthly and annual personal target contributing to the Events Sales revenue.
- Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.
- Continuously seeks ways to maximise revenues and profits by cross selling and upselling other facilities and service.
- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Marketing
- Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
- Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.
- Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
Personnel
- Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
- Assists in the recruitment and selection of Sales employees if required.Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
- Assists to oversee the punctuality and appearance of Events Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals.
- Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
- Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
- Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
- Supports the implementation of changes as a result of the Employee Opinion Survey.
- Supports the implementation of changes as a result of the Associate Opinion Survey.
Administration
- Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
- Maintains complete and supported records of all Event Sales Agreements, Contracts and Quotations for the Hotel.
- Establishes an efficient trace file to ensure that all business booked is properly tracked.
- Submits Sales report to Associate Director of Events in a timely manner.
- Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.
- Prepares and ensures all Events Orders are distributed to concerned department in a timely manner.
Leadership Profile:
Hyatt’s Leadership Profile clarifies what is expected of Hyatt’s leaders and the specific behaviors that successful leaders exhibit to achieve business results.
Be familiar with Hyatt’s Leadership Profile as the expectation and measure of your performance. Additionally, exhibiting these behaviors will help you hire, develop, evaluate and reward talent successfully.
Learn & Grow
Leaders are quick and curious. They are more likely than others to be energized by the challenge of the unfamiliar, to quickly understand new or complex situations and data, and to share that learning with others. They are also likely to be more open to feedback, to reflect and learn from experiences, and to recover quickly from setbacks. They probably also have a higher risk tolerance and greater resilience to recover from mistakes or failures than many of their peers. These behaviors and personal qualities are an adsvantage in becoming more effective as a leader over time.
Foster a Culture of Care
Leaders build trust through listening first, acting ethically and with integrity. They truly care about others and demonstrate that as they display empathy, create an inclusive environment, encourage diverse viewpoints, and recognize and reward excellence. They assume responsibility for the customer experience, prioritize stakeholder needs, and ensure colleagues have the resources and support they need to demonstrate to customers that we really care.
Adapt and Thrive with Change
Leaders look ahead and make needed changes happen. They are comfortable adapting or transforming existing processes or directions to customer needs, and are more proactive in identifying and removing barriers to change and engaging key internal stakeholders. They also tend to be aware of the broader business climate, able to connect trends in the external world to changes needed internally, and more likely to sponsor or coach teams driving change.
Achieve Results
Leaders are action-oriented, understand how to effectively work through others, and are undeterred by challenges. They move quickly to address issues and tend to be comfortable making decisions even when the right answer isn’t totally clear. They are more likely to set clear expectations for colleagues on their team, hold their team to higher performance standards, and give direct feedback. At the same time, they tend to provide support to their team in order to achieve the goals—communicating, coaching and developing, helping them connect their individual work to a greater goal, and entrusting them to act. They are also more likely to see the bigger picture, think longer-term about their team’s talent needs, and to take a longer-term view of results that count.
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